Tyona Rougeau
Palmdale,CA
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while continuously developing professional expertise. A positive attitude and dedication to lifelong learning drive the pursuit of excellence in every endeavor. Prepared to leverage these strengths in a challenging role that fosters growth and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Concierge (Remote)
CVS Health
Remote
01.2025 - Current
- Provide personalized healthcare support and guidance to members via phone and digital communication platforms.
- Assist members with understanding health benefits, provider networks, and care options.
- Coordinate care resources, referrals, and healthcare services to improve member outcomes.
- Document interactions accurately while maintaining strict HIPAA compliance.
- Resolve complex member inquiries through critical thinking, empathy, and effective problem-solving.
- Collaborate with interdisciplinary healthcare teams to ensure continuity of care.
- Streamlined appointment scheduling process to improve service efficiency and reduce wait times.
Program Assistant
Child Care Resource Center
Palmdale, CA
04.2025 - 01.2026
- Managed caseloads while coordinating services to meet diverse client needs.
- Provided administrative and operational support to department leadership.
- Completed documentation, billing procedures, and service tracking accurately.
- Monitored program timelines and ensured compliance with agency standards.
- Facilitated referrals and collaborated with supervisors to maintain service quality.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
Hospital Security Guard / Front Desk Attendant
Palmdale Regional Medical Center
Palmdale, CA
03.2022 - 04.2025
- Managed hospital front desk operations including visitor check-in and phone communications.
- Monitored CCTV systems and responded to safety concerns promptly.
- Protected confidential patient and employee information.
- Provided professional customer service while enforcing hospital policies.
- Conducted regular patrols to identify and address potential security risks effectively.
Nursing Unit Secretary
Valley Presbyterian Hospital
Van Nuys, CA
04.2024 - 11.2024
- Maintained and organized patient charts ensuring accurate medical documentation.
- Coordinated patient discharge processes and transportation arrangements.
- Supported nursing staff with administrative workflow and communication.
- Maintained strict HIPAA privacy standards.
- Managed scheduling for nursing staff, optimizing shift coverage and enhancing workflow efficiency.
Customer Service Representative
First Entertainment Credit Union
Studio City, CA
09.2021 - 11.2022
- Assisted members with account inquiries while maintaining confidentiality.
- Delivered professional customer service and resolved client concerns effectively.
- Documented incidents and prepared operational reports.
- Educated members on financial products and services to improve engagement.
Child Nutrition Assistant
Lancaster School District
Lancaster, CA
08.2020 - 02.2022
- Prepared and served meals meeting mandated nutritional guidelines.
- Coordinated food preparation and communicated orders efficiently.
- Maintained food safety standards and inventory rotation procedures.
- Monitored inventory levels and assisted in ordering supplies to ensure consistent availability of nutritious options.
Caregiver
In-Home Supportive Services
Lancaster, CA
09.2018 - 08.2021
- Assisted clients with daily living activities and medication reminders.
- Transported patients to medical appointments and supported overall well-being.
- Developed personalized care plans in collaboration with healthcare professionals.
- Maintained accurate records of client progress and changes in condition.
Telephone Interviewer
Interviewing Services of America
Lancaster, CA
05.2016 - 09.2018
- Conducted high-volume calls collecting research data.
- Maintained strong customer satisfaction scores.
- Verified and edited collected information for accuracy.
- Managed high-volume incoming calls while maintaining accuracy in documentation.
- Collaborated with team members to streamline call handling processes and reduce wait times.
- Led initiatives to improve first-call resolution rates through enhanced troubleshooting techniques.
Education
No Degree - Medical Terminology
Des Moines Area Community College
Ankeny, IA02-2024
High School Diploma -
Eastside High School
Lancaster, CA01-2013
Skills
- Healthcare Administration
- Health Concierge & Member Support
- Benefits & Care Navigation
- Medical Terminology
- HIPAA Compliance & Confidentiality
- Patient Records Management
- Customer Service & Patient Advocacy
- Data Entry & Documentation Management
- Healthcare Software Systems
- Multitasking & Time Management
- Written & Verbal Communication
- Call control
Certification
- BSIS Security License — Bureau of Security & Investigative Services
- Medical Terminology Certification — Des Moines University of Health Sciences
- CareerWork$ Medical Training (Non-Clinical Healthcare Administration)
- California Food Handler Certification — Premier Food Safety
Timeline
Program Assistant
Child Care Resource Center
04.2025 - 01.2026
Health Concierge (Remote)
CVS Health
01.2025 - Current
Nursing Unit Secretary
Valley Presbyterian Hospital
04.2024 - 11.2024
Hospital Security Guard / Front Desk Attendant
Palmdale Regional Medical Center
03.2022 - 04.2025
Customer Service Representative
First Entertainment Credit Union
09.2021 - 11.2022
Child Nutrition Assistant
Lancaster School District
08.2020 - 02.2022
Caregiver
In-Home Supportive Services
09.2018 - 08.2021
Telephone Interviewer
Interviewing Services of America
05.2016 - 09.2018
No Degree - Medical Terminology
Des Moines Area Community College
High School Diploma -
Eastside High School