MUSKAN
Toronto,ON
Summary
Highly organized and compassionate professional with extensive experience in managing office operations, scheduling appointments, and maintaining accurate records using advanced software such as Accuro. Adept at streamlining workflows, facilitating communication between patients, providers, and teams, and ensuring compliance with confidentiality and healthcare regulations. Recognized for delivering exceptional customer service, resolving conflicts efficiently, and fostering positive relationships to support both organizational success and patient well-being.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge/Receptionist
Regal Security Inc.
Toronto, Ontario
07.2024 - Current
- Administered visitor management processes, including issuing passes and logging entries, ensuring a secure environment for over 200 daily visitors
- Responded promptly to emergency situations, such as fire alarms and medical incidents, successfully coordinating with emergency services to resolve issues efficiently
- Monitored security systems and managed multiple concurrent tasks, maintaining a high level of accuracy and attention to detail in all operations
- Maintained comprehensive records of daily activities, incidents, and visitor logs, enhancing documentation accuracy by 20% and streamlining compliance with security protocols
Administrative Assistant Volunteer
Toronto General Hospital (UHN)
Toronto, Ontario
05.2024 - Current
- Ensured accuracy in patient record management, including treatment logs and dialysis schedules, improving organizational efficiency by 15%
- Coordinated and scheduled dialysis appointments for a caseload of over 30 patients weekly, reducing scheduling conflicts by 10%
- Supported the Blood Lab team in labelling tubes and loading pipette tips, increasing processing efficiency by 25% through meticulous attention to detail
- Handled diverse administrative tasks, such as data entry, photocopying, and document filing, ensuring smooth operation of unit workflows
- Demonstrated unwavering commitment and reliability by volunteering on scheduled days consistently, contributing to enhanced patient care
Administrative Assistant Volunteer
SickKids Hospital
Toronto, Ontario
05.2024 - Current
- Managed patient records and appointment scheduling for over 50 patients weekly, ensuring compliance with confidentiality policies and hospital regulations
- Acted as a liaison between patients, nurses, and physicians, enhancing communication efficiency and reducing wait times by 15%
- Streamlined administrative processes, including filing, organizing documents, and routing phone inquiries, contributing to a 20% improvement in department efficiency
- Developed and applied advanced organizational, multitasking, and communication skills, optimizing departmental workflows to support patient care
Receptionist
Mission Hospital
Pehowa, India
10.2022 - 08.2023
- Oversaw front desk operations, managing patient flow and ensuring smooth communication between departments, serving over 100 patients daily
- Scheduled and confirmed patient appointments, increasing clinic schedule optimization by 10%
- Maintained detailed patient records with strict adherence to confidentiality standards, ensuring compliance with healthcare regulations
- Provided exceptional customer service by promptly addressing inquiries and resolving patient concerns, achieving a 95% satisfaction rate
- Coordinated with healthcare professionals to deliver timely and effective patient care, improving patient throughput by 15%
Education
Office Administration Health Services Program -
George Brown College
04.2025
Grade 12 - Medical
SIS Academy
07-2022
Skills
- Office Administration
- Appointment Scheduling
- Patient Coordination
- Record Management
- Accuro Software Proficiency
- Customer Service
- Time Management
- Workflow Optimization
- Communication Skills
- Problem-Solving
- Data Entry
- Confidentiality Compliance
- Multitasking
- Team Collaboration
- Conflict Resolution
- Healthcare Administration
- Organizational Skills
- Technical Support
- Attention to Detail
- Microsoft Office Suite
Certification
- Certified in Standard First Aid CPR, 12/01/25
- WHMIS Certification, 07/01/24
Timeline
Concierge/Receptionist
Regal Security Inc.
07.2024 - Current
Administrative Assistant Volunteer
Toronto General Hospital (UHN)
05.2024 - Current
Administrative Assistant Volunteer
SickKids Hospital
05.2024 - Current
Receptionist
Mission Hospital
10.2022 - 08.2023
Office Administration Health Services Program -
George Brown College
Grade 12 - Medical
SIS Academy