Lorraine Beauchesne
Port Coquitlam,BC
Summary
Innovative and goal-oriented Customer Service individual committed to professional development and integrity driven standards of operations.
Clear communicator with strong training skills and great problem-solving abilities.
Overview
30
30
years of professional experience
Work History
Concierge/Receptionist
Parkwood Manor
07.2020 - 10.2021
- Welcomed and provided screening for resident's guests and guest services as well as directing and managing any service calls within building.
- Assumed receptionist duties including answering busy phone lines and directing calls during shift that corresponded with business hours.
- Collaborated with Culinary and Recreation Departments to create menu and activity posters daily as well as editing and printing of monthly Calendars and Newsletters specific to site.
- Responsible to respond to emergency pendant calls and provide first aid and/or facilitate further assistance by alerting 911 and awaiting paramedics or Fire Dept.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Assumed sole responsibility for security policies and procedures with building throughout evenings, providing first response for residents and existing staff.
Food Service Supervisor/Recreation Bus Driver
Parkwood Manor
03.2013 - 07.2020
- Trained and motivated shift servers to provide professional and friendly meal service to Senior Residents
- Responsible to facilitate bus trips through trip planning, safety review, on/off loading and driving up to 20 residents and volunteer to venues and activities throughout lower mainland.
Food Service Supervisor
La Rustica La Lorraine Restaurant
10.1991 - 01.2013
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Orchestrated positive customer experiences by overseeing every area of Fine Dining operations in 250 + seat restaurant
- Delivered in-depth training to workers in Fine Dining food service including Table- side Flambé and developed working teams to create seamless service to discriminating clientele.
Education
Some College (No Degree) - Spa Therapy
West Coast College of Massage Therapy
New Westminster, BCSkills
- Office Support including good computer skills
- Approachable and Resourceful
- Organized, Self motivated and Efficient
- Thrives in team setting
- Safe driving record with Class 4 unrestricted
- Adapts to situations calmly and thoughtfully
Timeline
Concierge/Receptionist
Parkwood Manor
07.2020 - 10.2021
Food Service Supervisor/Recreation Bus Driver
Parkwood Manor
03.2013 - 07.2020
Food Service Supervisor
La Rustica La Lorraine Restaurant
10.1991 - 01.2013
Some College (No Degree) - Spa Therapy
West Coast College of Massage Therapy