Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Tyler Ott

Fort Erie,ON

Summary

Versatile and results-oriented professional with a track record of enhancing customer service at Delta Bingo and Gaming. Skilled in administrative tasks, including spreadsheet tracking and mail coordination, and excels in decision-making and attention to detail. Demonstrated ability to improve service quality and efficiency, contributing to a positive customer experience.

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist

Employment Professionals Canada
Fort Erie, Ontario
11.2024 - Current
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Greeted customers, answered general questions and directed to appropriate locations.

Assembly Line Production Worker

Fleet Canada Inc.
Fort Erie, Ontario
01.2024 - 04.2024
  • Used established assembly instructions to complete jobs.
  • Prepared products for quality tests and packaging by closely following directions.

Cabinet Games Attendant/Customer Service Represent

Delta Bingo and Gaming
Fort Erie, Ontario
11.2023 - 02.2024

Cabinet Games Attendant/Customer Service Representative

Delta Bingo and Gaming
Fort Erie, Ontario
02.2014 - 08.2022
  • Resolved customer issues promptly to enhance service quality.
  • Greeted and verified guest interactions while checking equipment functionality.
  • Distributed prizes to players, fostering engagement through incentives.
  • Monitored designated area, addressing guest service needs.
  • Troubleshot and resolved technical issues with equipment.
  • Notified supervisor about concerns, malfunctioning machines, and non-operational games.
  • Managed financial transactions with accuracy and efficiency.
  • Handled POS system transactions.

Ride Operator

Safari Niagara
Stevensville, Ontario
06.2012 - 08.2012
  • Delivered crucial safety information to patrons and checked machinery before starting rides.
  • Provided assistance to visitors getting onto and off of rides.
  • Maintained cleanliness of rides and surrounding area.
  • Reported any mechanical or operational issues to maintenance staff promptly.
  • Communicated effectively with other departments regarding performance issues.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Line Cook

Little Caesars Pizza
Fort Erie, Ontario
09.2010 - 11.2011
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Prepared pizzas in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Kept stations stocked and ready for use to maximize productivity.
  • Inspected equipment for cleanliness prior to use every shift.
  • Made pizzas in accordance with company standards and requirements.
  • Created custom pizza sauce blends.

Dishwasher

South Coast Cookhouse
Crystal Beach, ON
06.2011 - 09.2011
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station.
  • Hand-washed items unsuitable for machine washing.
  • Managed dish area organization and cleanliness.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Observed safety regulations and used protective gear to clean knives and other sharp kitchen supplies.

Little League Umpire

Port Colborne Minor Baseball
Port Colborne, Ontario
06.2007 - 07.2010
  • Officiated sporting events, games or competitions and enforced game rules.
  • Resolved disputes between teams or coaches without resorting to physical contact or verbal abuse.
  • Reacted to complex game situations quickly and effectively.
  • Inspected game sites for compliance with regulations or safety requirements.
  • Promoted positive relationships among teams through respectful interactions before, during, and after games.
  • Managed behavior of players, coaches and crowd to facilitate gameplay.

Education

Bachelor of Arts - Political Science

Brock University
St. Catharines
06-2020

Diploma - General Arts And Science- Degree Transfer

Niagara College
Niagara-on-the-Lake, ON
06-2017

High School Diploma -

Lakeshore Catholic High School
Port Colborne, ON
06-2010

Some College (No Degree) - Broadcasting- Radio, Television and Film

Niagara College
Welland, ON

Skills

  • Mail distribution
  • Mail coordination
  • Spreadsheet tracking
  • Correspondence typing
  • Correspondence drafting
  • Appointment confirmation
  • Phone etiquette
  • Attention to detail
  • Customer service
  • Decision-making
  • Call forwarding
  • Data entry
  • Administrative skills
  • Email and telephone decorum
  • Word processing
  • Office supplies inventory management
  • Oral and writing communication
  • Social media savvy

Affiliations

  • Live an active lifestyle by attending the gym, playing golf, and pickleball.

Languages

English
Native/ Bilingual
German
Professional
French
Elementary

Accomplishments

  • Graduated university during COVID-19 pandemic

References

References available upon request.

Timeline

Front Desk Receptionist

Employment Professionals Canada
11.2024 - Current

Assembly Line Production Worker

Fleet Canada Inc.
01.2024 - 04.2024

Cabinet Games Attendant/Customer Service Represent

Delta Bingo and Gaming
11.2023 - 02.2024

Cabinet Games Attendant/Customer Service Representative

Delta Bingo and Gaming
02.2014 - 08.2022

Ride Operator

Safari Niagara
06.2012 - 08.2012

Dishwasher

South Coast Cookhouse
06.2011 - 09.2011

Line Cook

Little Caesars Pizza
09.2010 - 11.2011

Little League Umpire

Port Colborne Minor Baseball
06.2007 - 07.2010

Bachelor of Arts - Political Science

Brock University

Diploma - General Arts And Science- Degree Transfer

Niagara College

High School Diploma -

Lakeshore Catholic High School

Some College (No Degree) - Broadcasting- Radio, Television and Film

Niagara College

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Tyler Ott