Wendy Orosco
San Diego,SC
Summary
Dynamic and detail-oriented professional with a proven track record at SureStay Hotel Leesville, excelling in client support and front office management. Recognized for enhancing customer satisfaction through effective problem-solving and attentive listening, while streamlining operations to improve efficiency. Skilled in data entry and maintaining confidentiality, fostering a welcoming environment for guests.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
SureStay Hotel Leesville
San Diego, CA
07.2025 - 10.2025
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Coordinated scheduling and appointment management for clients and staff.
- Maintained organized front desk area, ensuring a welcoming environment for visitors.
- Assisted in administrative tasks, including data entry and filing, enhancing office efficiency.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Implemented improved communication protocols between departments to enhance operational flow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Streamlined check-in processes, reducing wait times for guests.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Provided basic technical support for front office equipment, minimizing downtime.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Organized and maintained files and records to ensure up-to-date documentation.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Maintained cleanliness and organization of the front desk area to create welcoming environment.
- Processed payments and managed cash transactions accurately to ensure financial integrity.
- Resolved guest complaints effectively by implementing solutions that improved overall guest experience.
- Handled incoming phone calls, directing inquiries to appropriate departments promptly.
Residential Services Coordinator
RSC1
San Diego, CA
08.2023 - 01.2024
- Assisted residents with daily living activities to enhance overall quality of life.
- Coordinated communication between residents and service providers to ensure timely support.
- Maintained accurate documentation of resident interactions and service delivery records.
- Supported team in organizing community events to promote resident engagement and participation.
- Learned and applied best practices for conflict resolution among residents and staff members.
- Developed familiarity with software tools for scheduling and tracking service requests efficiently.
- Adapted quickly to changing resident needs, providing tailored assistance as required.
- Collaborated with multidisciplinary teams to facilitate smooth operations within residential services.
- Oversaw maintenance staff scheduling ensuring timely completion of tasks that contributed significantly towards improved living conditions.
- Maintained meticulous records related to every aspect of residential services management including incident reports, maintenance requests, budget documentation, and more.
- Promoted an inclusive environment where diversity was celebrated through cultural events and educational initiatives focused on understanding different perspectives.
- Developed strong relationships with community partners to secure resources and support for residents in need.
- Continuously sought feedback from residents, staff, and families to inform future improvements to residential services.
- Facilitated regular meetings with residents'' families to provide updates on progress while addressing any concerns or questions they may have had.
- Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
- Streamlined service delivery for increased efficiency by regularly reviewing and updating operational procedures.
- Regularly evaluated program offerings to identify areas for improvement or expansion based on resident needs and interests.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Developed and maintained relationships with parents to promote positive living environment for students.
- Facilitated smooth transition of new students into residential program.
- Solved grievances and complaints by collaborating with residents.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Collaborated with residential team to maximize effective and efficient operations.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Developed, implemented and monitored residential policies and procedures.
- Responded to student inquiries and concerns, offering support and guidance.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Enforced policies and safety standards through building and room rounds.
- Provided crisis management and intervention during emergency situations.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility.
- Reduced resident turnover rates by fostering a positive, supportive living environment.
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Collaborated with multidisciplinary teams to develop individualized plans tailored to meet each resident''s unique needs.
- Successfully resolved conflicts among residents through mediation techniques and proactive communication strategies.
- Boosted staff morale and performance through consistent feedback, recognition, and professional development opportunities.
- Coordinated residential services to enhance client satisfaction and streamline operations.
- Conducted regular assessments to monitor resident progress and adjust services accordingly.
Housekeeping Supervisor
Best Western PLUS Hacienda Hotel
San Diego, CA
06.2019 - 08.2022
- Supervised daily operations to ensure team efficiency and adherence to safety protocols.
- Coordinated training sessions for new staff, enhancing onboarding experience and skill development.
- Monitored inventory levels, facilitating timely restocking and minimizing disruptions in workflow.
- Implemented process improvements that streamlined task execution and reduced operational delays.
- Provided feedback to team members, fostering a culture of continuous improvement and performance enhancement.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and service quality.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Supervised daily housekeeping operations to ensure compliance with quality standards.
- Conducted inspections of guest rooms and public areas for cleanliness and maintenance issues.
- Coordinated inventory management, including ordering supplies and maintaining stock levels.
- Resolved guest complaints promptly, enhancing overall customer satisfaction ratings.
- Streamlined processes that improved turnaround time for room readiness after check-out.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Education
GED -
National City Adult School
San Diego, CA12-2027
Skills
- Client support
- Strong focus on accuracy
- Effective time management
- Attentive listening
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- File organization
- Front office management
- Sensitive information handling
- Administrative support
- Issue handling
- Office administration
- Confidentiality handling
- Guest relations
- Document management
- Meeting scheduling
- Multi-line telephone systems
- Office management
- Effective planning
- Technical support
- Mail sorting
- Call forwarding
- Mail handling
- Meeting arrangements
- Calendar management
- Researching skills
- Inventory control
- Mail distribution
- Staff management
- Bookkeeping
- Strategic planning
- Spreadsheet tracking
- Office supplies inventory management
- Supply management
- Project management
- Multitasking and organization
- Decision-making
- Client communication
- Phone etiquette
- Record keeping
- Access control
- Data confidentiality
- Visitor registration
- Correspondence typing
- Package and mail receipt
- Analytical mastery
- Email and telephone decorum
- Conference room scheduling
- Log book monitoring
- Office supplies ordering
- Email correspondence
- Mail coordination
- Appointment confirmation
- Customer assistance and interaction
- Sorting mail
- Filing and sorting
- Fluent in [language] and [language]
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Customer and client relations
- Microsoft office
- Computer proficiency
- Payment processing
- Customer complaint resolution
- Courteous and professional
- Relationship building
- Visitor and customer relations
- Greeting and seating clients
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
SureStay Hotel Leesville
07.2025 - 10.2025
Residential Services Coordinator
RSC1
08.2023 - 01.2024
Housekeeping Supervisor
Best Western PLUS Hacienda Hotel
06.2019 - 08.2022
GED -
National City Adult School