Tyler Duncan
Sonora,CA
Summary
I am a dynamic team player with proven customer service excellence and interpersonal communication skills honed at Bubblicity, Jamba Juice, and Taco Bell. I am serious about work place safety and complaint resolution, and adept at fostering positive customer experiences. I am known for having good work ethic qualities, and I have a knack for maintaining high safety and service standards in fast paced environments. If hired, I can truly prove to be a strong and beneficial worker.
Overview
4
4
years of professional experience
Work History
Boba Barista
Bubblicity Boba
11.2024 - 02.2025
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Smoothie Barista
Jamba Juice
06.2022 - 09.2023
- Prepared and served juices, smoothies, and smoothie bowls with efficiency, serving customers with a positive attitude, accuracy, and a smile.
- Created quality beverages for customers following recipes and presentation standards.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Explained product details to share ingredients, allergens or preparation methods.
- Operated POS system for quick order entry and cash drawer accuracy.
- Solved problems, finding possible causes, and taking action to correct.
- Communicated special requests and coordinated daily tasks working with teammates.
- Took customer orders and accurately processed in system.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Replenished ingredients, moving from cold or frozen storage to preparation area.
- Maintained, operated, set up and cleaned food preparation equipment.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Closed the store and cleaned the store environment to ensure safety, preparation for the next employee shifts, and to decrease the risk of pest invasion.
- Worked positively in a diverse environment with co-workers as a team, ensuring we support each other for not only a positive work environment, but a safe one too.
Team Member
Taco Bell Restaurant
03.2021 - 04.2022
- Developed strong cooperative relationships with coworkers and managers.
- Lead the food line in making customer orders, stuffed and topped food, and expedited orders.
- Worked in the drive-thru, served drinks, and took drive-thru orders accurately and efficiently.
- Counted cash register at the end of my shift and deposited cash register into the vault.
- Worked scheduled shifts and remained available to work during coworker absences and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing customer orders quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Associate of Arts - Professional Music
Columbia College
Sonora, CA08-2026
No Degree - Vocal Emphasis
Young Americans College of Performing Arts
Corona, CA07-2024
Skills
- Conflict resolution
- Strong work ethic
- Interpersonal and communication skills development
- Food safety and serving
- Opening and closing duties
- Espresso machine operation
- Adaptive and creative
- Friendly and outgoing
- Exceptional customer service
- Efficiency and accuracy
- Teamwork and dependability
- FLUENT IN ASL
- Cash handling
Languages
American Sign Language
Native or Bilingual
Timeline
Boba Barista
Bubblicity Boba
11.2024 - 02.2025
Smoothie Barista
Jamba Juice
06.2022 - 09.2023
Team Member
Taco Bell Restaurant
03.2021 - 04.2022
Associate of Arts - Professional Music
Columbia College
No Degree - Vocal Emphasis
Young Americans College of Performing Arts
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