Matthew Ermitano
Irvine,CA
Summary
Passionate about customer service and dedicated to creating a welcoming atmosphere. Committed to enhancing the customer experience through a friendly demeanor and proactive approach, while contributing to a positive and thriving workplace.
Overview
1
1
year of professional experience
Work History
Boba Barista
Boba Time
2024.09 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
Front of House Employee
Chick-fil-A
2023.10 - 2024.09
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Established welcoming atmosphere by greeting each guest warmly.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Education
Associate of Applied Science - Social Work
Irvine Valley College
Irvine, CA2026-05
Skills
- Strong work ethic
- Continuous learning mindset
- Positive attitude display
- Attention to detail
- Hospitality service expertise
- Multitasking and organization
Timeline
Boba Barista
Boba Time
2024.09 - Current
Front of House Employee
Chick-fil-A
2023.10 - 2024.09
Associate of Applied Science - Social Work
Irvine Valley College