Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tyanna Soucy

London,ON

Summary

Dedicated fundraiser well-versed in planning events, conducting outreach and promoting important social, economic and environmental issues. Analytical problem-solver with good conflict resolution and time management skills.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Indigenous Student Centre Western University
07.2022 - Current
  • Administrative support: compiling data, filing, answering the main reception phone greeting and directing students who have questions when they enter the space.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Communications support, updating social media and website platforms

• Centre maintenance; cleaning countertops, floors, dusting, bulletin board, calendar, printer, storage space,

• Acting as a peer support to students; troubleshooting problems and helping them find information on campus, introducing students to one another (this means that it is important to learn the students' names), helping students register (self-identifying/user agreement.

  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Managed Money and spending

Head and Heart Fellowship

Western University Office Of Indigenous Initiative
05.2023 - 07.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Enhanced policy research quality by conducting thorough literature reviews and data analysis.
  • Participated in interdisciplinary teams, integrating diverse perspectives to enhance policy research outcomes.
  • Analyzed survey data using statistical software, providing valuable insights into public opinion on various policies.
  • Established relationships with external partners, fostering collaboration and information-sharing opportunities for the benefit of committee research efforts.
  • Developed innovative research methodologies, optimizing the accuracy and efficiency of data gathering efforts.

Sales Associate

Journeys Shoes
07.2021 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Day Camp Coordinator (Suummer Employment)

Atikameksheng Anishnawbek Band Office
06.2019 - 08.2019
  • Implemented risk management strategies to minimize potential hazards while ensuring compliance with local regulations.
  • Created a positive atmosphere within the day camp environment through team-building exercises and fostering camaraderie among staff members.
  • Managed staff schedules, assignments, and evaluations, improving overall performance and efficiency.
  • Handled conflict resolution between campers, staff, and parents in a respectful and timely manner.
  • Collaborated with fellow coordinators to ensure smooth daily operations and maintain a safe environment for all participants.
  • Fostered relationships with parents through regular communication, leading to increased trust and understanding of camp policies and procedures.
  • Coordinated transportation logistics for off-site activities or field trips, ensuring timely departures and arrivals at all destinations.
  • Organized special events like field trips or guest speakers to enhance the educational value of the day camp experience.
  • Enhanced camper experience by developing and implementing engaging activities and programs tailored to various age groups.
  • Provided first aid assistance when needed, prioritizing camper health and well-being at all times.
  • Collaborated with fellow counselors to create a cohesive team environment conducive to a successful camp experience.
  • Maintained an inclusive environment by facilitating open communication and fostering respect for diversity among campers.
  • Coordinated transportation logistics for field trips or off-site activities, guaranteeing smooth transitions throughout the day.

Cashier

Lakeview Confectionary
09.2018 - 12.2018
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Business Park Intern (Summer Employment)

Atikameksheng Anishnawbek Band Office
06.2018 - 08.2018
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.

Maintenance Crew Member (Summer Employment)

Atikameksheng Anishnawbek Band Office
06.2017 - 08.2017
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Streamlined maintenance processes by implementing an organized system for tracking work orders, spare parts inventory, and equipment records.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Followed routine maintenance checklist.

Childcare Provider

Self-employeed
06.2014 - 06.2017
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Introduced children to educational games and activities to boost learning.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Health Intern (Summer Employment)

Atikameksheng Anishnawbek Band Office
06.2016 - 08.2016
  • Streamlined workflow processes for better patient outcomes, through diligent data entry and record-keeping tasks.
  • Increased efficiency in administrative tasks by implementing innovative organizational systems for tracking patient information.
  • Entered data and verified completeness and accuracy.
  • Assisted with planning and implementation of special events.
  • Participated in health education research initiatives, developing and evaluating health education programs.
  • Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.

Education

Bachelor of Arts - Sociology & Criminology

University of Western Ontario
London, ON
06.2024

High School Diploma -

Marymount Academy
Sudbury, ON
06.2019

Skills

  • Invoice Processing
  • Office Administration
  • Document Control
  • Workflow Optimization
  • Research
  • Team Bonding
  • Training and Coaching
  • Performance Improvement
  • Customer Service
  • Social Media Knowledge
  • Resourceful
  • Complex Problem-Solving

Languages

English
Full Professional

Timeline

Head and Heart Fellowship

Western University Office Of Indigenous Initiative
05.2023 - 07.2023

Administrative Assistant

Indigenous Student Centre Western University
07.2022 - Current

Sales Associate

Journeys Shoes
07.2021 - 07.2023

Day Camp Coordinator (Suummer Employment)

Atikameksheng Anishnawbek Band Office
06.2019 - 08.2019

Cashier

Lakeview Confectionary
09.2018 - 12.2018

Business Park Intern (Summer Employment)

Atikameksheng Anishnawbek Band Office
06.2018 - 08.2018

Maintenance Crew Member (Summer Employment)

Atikameksheng Anishnawbek Band Office
06.2017 - 08.2017

Health Intern (Summer Employment)

Atikameksheng Anishnawbek Band Office
06.2016 - 08.2016

Childcare Provider

Self-employeed
06.2014 - 06.2017

Bachelor of Arts - Sociology & Criminology

University of Western Ontario

High School Diploma -

Marymount Academy
Tyanna Soucy