TWINKLE KAUR
Edmonton,Canada
Summary
Accounting student with 5+ years of professional experience in administrative support, customer account management, invoice processing, and business operations. Proficient in SAP, Sage 50, Salesforce, Microsoft Excel, Tableau and Microsoft Office. Experienced in maintaining accurate records, coordinating across departments, resolving billing-related issues and supporting day-to-day business operations. Recognized for strong analytical abilities, attention to detail and delivering accurate, high-quality work in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Experience Associate
Grainger Canada
10.2021 - Current
- Managed customer accounts, orders, invoices, and transaction records using SAP and Salesforce
- Performed high-volume data entry while maintaining strong accuracy and attention to detail
- Coordinated with multiple departments to resolve order, billing, and account-related issues
- Maintained documentation and updated internal systems to ensure accurate records
- Processed returns, exchanges, and order adjustments according to company procedures
- Worked independently in remote and office environments while meeting productivity and quality standards
- Communicated professionally through phone, email, and internal systems to support business operations
- Managed discrepancies in billing processes, facilitating timely resolutions and improved customer satisfaction.
- Enhanced billing accuracy by reviewing and analyzing charges, resolving discrepancies, and implementing process improvements.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Food Service Supervisor
Subway
08.2020 - 09.2021
- Ordered supplies, trained new employees, and resolved customer concerns
- Managed inventory levels, coordinating restocking of supplies to minimize waste and ensure availability.
- Trained and mentored staff on food preparation techniques and customer service protocols.
- Developed staff schedules, optimizing labor cost while maintaining quality service standards.
- Resolved customer complaints promptly, improving overall satisfaction and repeat business rates.
- Collaborated with management to design promotional campaigns, increasing customer engagement and sales growth.
- Identified team weak points and implemented corrective actions to resolve concerns.
Call Centre Agent
Concentrix
11.2019 - 06.2020
- Managed 80+ customer interactions daily, providing personalized support and maintaining confidentiality
- Resolved complex issues using CRM systems and provided accurate information
- Recognized for exceeding customer satisfaction targets
- Managed high-volume inbound calls to resolve customer inquiries efficiently.
- Assisted in training new representatives on call handling procedures and CRM systems.
- Collaborated with cross-functional teams to address escalated customer issues effectively.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Service Representative / Team Leader
World Vision
06.2018 - 01.2019
- Conducted door-to-door fundraising, promoted to Team Leader within one week
- Collaborated with volunteers and managed financial reports for donation drives
- Recognized for reliability and high donor conversion rate
- Resolved customer inquiries efficiently through phone and email communication.
Sales Associate
West 49
05.2017 - 12.2018
- Greeted customers and drove sales through personal assistance
- Handled cash transactions, balanced drawers, and restocked merchandise
- Maintained visual standards and assisted with promotional displays
- Maintained inventory accuracy through regular stock checks and efficient replenishment processes.
- Analyzed customer feedback to identify trends, informing merchandise selection and store layout decisions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
General Business Diploma -
Loyalist College of Arts and Technology
Belleville, ONHigh School Diploma - Commerce
N.S.P. School
Punjab, IndiaBachelor of Business Administration - Accounting
NAIT
Edmonton, Alberta12-2027
Skills
- Accounts & Order Management
- Data Entry & Record Accuracy
- Invoice Processing
- Administrative Coordination
- Customer Account Management
- Problem Solving & Critical Thinking
- Time Management & Multitasking
- Documentation & Record Keeping
- Accounting Software: Sage 50, SAP
- Analytics & Reporting: Tableau, Microsoft Excel
- Microsoft Office (Word, PowerPoint)
- Microsoft Teams, Zoom
- Salesforce CRM
- Customer data confidentiality
- Attention to detail
Certification
- LinkedIn Learning Certifications:
- Microsoft Excel Basics
- Business Communication
- Remote Work Best Practices
- Customer Service Foundations
Timeline
Customer Experience Associate
Grainger Canada
10.2021 - Current
Food Service Supervisor
Subway
08.2020 - 09.2021
Call Centre Agent
Concentrix
11.2019 - 06.2020
Customer Service Representative / Team Leader
World Vision
06.2018 - 01.2019
Sales Associate
West 49
05.2017 - 12.2018
High School Diploma - Commerce
N.S.P. School
General Business Diploma -
Loyalist College of Arts and Technology
Bachelor of Business Administration - Accounting
NAIT