Twarit Lakhia
Kitchener,ON
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Valet Car Wash
11.2023 - Current
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Sales Coordinator
Valet Car Wash
11.2022 - 10.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Crew Member
McDonald's
09.2021 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Customer Support Specialist
Persistence Offshore Solutions
05.2019 - 08.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Education
Post-Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2023
Post-Graduation Diploma - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2022
Bachelor of Science - Chemistry
L.J Institute of Applied Sciences
Ahmedabad,GJ04-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Goal setting
- Staff management
- Employee scheduling
- Strategic planning
- Sales growth
- Customer relationship management (CRM)
- Sales reporting
- Project management
- Google drive
- Strategic thinking
- Verbal and written communication
- Sampling protocols
- Inventory management
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
First Aid & CPR/AED Level C (BL)- Canadian Red Cross
Smart Serve Certificate- Smart Serve Ontario
Food Safety Certificate- Safe Check Food Safety
Timeline
Assistant Manager
Valet Car Wash
11.2023 - Current
Sales Coordinator
Valet Car Wash
11.2022 - 10.2023
Crew Member
McDonald's
09.2021 - 10.2022
Customer Support Specialist
Persistence Offshore Solutions
05.2019 - 08.2021
Post-Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Post-Graduation Diploma - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Chemistry
L.J Institute of Applied Sciences
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