Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tuyet Nguyen

Fresno

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Nail Technician/General Manager

Healthy Nails And Spa
Fresno
02.2017 - Current
  • Built repeat client base to increase profits and stabilize cash flow.
  • Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
  • Provided excellent customer service through friendly interactions with clients.
  • Completed daily customer appointments and updated master schedule.
  • Maintained customer records for future reference.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.

Front Desk

Quality Inn
Fresno
06.2022 - 07.2024
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed night audit procedures including balancing accounts receivable ledger .
  • Managed night audit operations by overseeing front desk staff, auditing accounts and ensuring accuracy of financial transactions.
  • Maintained an organized filing system for easy retrieval of documents related to night audit functions.
  • Posted charges to accounts and ran night audit backup.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Performed nightly audit functions such as verifying account balances are correct.
  • Conducted nightly audits of front desk activities including rate accuracy, payment processing, deposits.

Server

Dennys Restaurant
Fresno
01.2020 - 06.2022
  • Served food and beverages to patrons and confirmed complete orders.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Concession Server

Maya Cinemas
Fresno
06.2015 - 02.2017
  • Made and served coffee, tea and fountain drinks.
  • Performed opening and closing duties such as cleaning equipment or restocking items.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Operated cash registers accurately while balancing receipts at end of day.
  • Pleasantly served fresh food and beverages to customers at concession stand.
  • Maintained cleanliness of concession area including counters, floors, walls, shelves and coolers.
  • Served food and beverages with focus on quality items and superior service.

Cashier

Wendys Restaurant
Clovis
06.2015 - 02.2017
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Provided excellent customer service throughout the entire process.

Education

Manicurist License -

Lyles Beauty College
Fresno, CA
02-2017

High School Diploma -

Clovis High School
Clovis, CA
06-2015

Skills

  • Team leadership
  • Customer service excellence
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Cash handling
  • Attention to detail
  • Dependability and reliability
  • Complaint resolution
  • Cash management
  • Patience and empathy
  • Basic math
  • Identification checks

Certification

  • Manicurist License
  • California Food Handler Card
  • California Responsible Beverages Service Card
  • CPR Certification
  • AED Certification
  • First Aid Certification

Languages

English
Professional
Vietnamese
Professional

Timeline

Front Desk

Quality Inn
06.2022 - 07.2024

Server

Dennys Restaurant
01.2020 - 06.2022

Nail Technician/General Manager

Healthy Nails And Spa
02.2017 - Current

Concession Server

Maya Cinemas
06.2015 - 02.2017

Cashier

Wendys Restaurant
06.2015 - 02.2017

Manicurist License -

Lyles Beauty College

High School Diploma -

Clovis High School
Tuyet Nguyen