Coraima Favela
San Diego
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Nail Technician/Manager of Operations
Studio D Beauty
02.2022 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
Front Manager
El Super Market
04.2013 - 09.2021
- Developed staff schedules to ensure adequate coverage during peak hours.
- Streamlined checkout processes for improved efficiency and reduced wait times.
- Assisted in the hiring process of new front-end team members, ensuring a strong workforce.
- Oversaw customer returns process, ensuring adherence to company policies while maintaining high levels of customer satisfaction.
- Monitored cash handling procedures to minimize discrepancies and deter theft or fraud incidents.
- Resolved customer complaints promptly and professionally, maintaining a positive brand image.
- Implemented inventory control measures, reducing shrinkage and improving overall profitability.
- Conducted regular performance evaluations for continuous staff development and improvement.
Education
Licensed Nail Technician -
Southwestern College
Chula Vista, CA09-2020
High School Diploma -
San Diego County Office of Education
San Diego, CA12-2018
Skills
- Customer service
- Time management
- Problem-solving skills
- Team leadership
- Verbal and written communication
- Bilingual - English and Spanish
- Staff training and development
- Documentation and reporting
- Relationship building
- Sales techniques
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Nail Technician/Manager of Operations
Studio D Beauty
02.2022 - Current
Front Manager
El Super Market
04.2013 - 09.2021
Licensed Nail Technician -
Southwestern College
High School Diploma -
San Diego County Office of Education
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