I am Currently doing my bachelor’s degree in commerce from University Canada West. I have a Good Customer service experience and digital marketing experience in my current job and looking forward to learn and work more in this digital marketing field. I am a team player and very comfortable with fast-paced work environment.
Overview
2
2
years of professional experience
Work History
Marketing Specialist
Spice72 Indian Restaurant
Surrey, BC
04.2023 - Current
Designed and implemented SEO and PPC strategies to increase brand visibility and website traffic
Connected with influencers to increase reach of company posts and executed organic and paid social media campaign.
Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
Developed marketing strategies for existing products, services and new product launches.
Analyzed consumer behavior and market trends to create effective marketing campaigns.
Monitored online reviews and feedback from customers on various platforms to assess customer satisfaction levels.
Customer Care Executive
Fusion BPO Services
MOHALI, PUNJAB
10.2022 - 03.2023
Communicated with customers in a professional and friendly manner to resolve their inquiries and concerns
Managed a high volume of customer calls and emails, maintaining a fast response time and providing accurate information.
Assisted customers with product selection based on individual needs.
Processed orders, returns, exchanges, and refunds efficiently according to company policies.
Created detailed reports of customer interactions for internal records keeping purposes.