Tushar Mahajan
Mississauga,Canada
Summary
Results-driven Strategic Account Manager with 3+ years of experience managing multimillion-dollar customer portfolios, driving business development, and delivering consultative solutions. Proven success in growing a customer portfolio from $11M to $13M, expanding accounts from 900 to over 1,100 customers, and generating 30 to 35 new customers monthly through outbound prospecting, referrals, and relationship management. Experienced in managing the complete sales cycle, developing strategic business plans, negotiating solutions, conducting virtual client meetings, and delivering exceptional customer experiences. Proficient in Salesforce CRM, account planning, profitability analysis, business reviews, and cross-functional collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
goeasy Ltd.
Ontario
01.2025 - Current
- Manage a $13M customer portfolio, increasing portfolio value from $11M to $13M through strategic account planning and relationship management.
- Expanded customer portfolio from 900 to over 1,100 active accounts by identifying growth opportunities and executing proactive business development strategies.
- Generate 30–35 new customer accounts monthly, including 20–25 through outbound prospecting, referrals, and relationship building.
- Manage the complete sales cycle including prospecting, discovery, solution presentations, negotiations, pricing, closing, and ongoing account development.
- Conduct 100+ customer interactions weekly through virtual and phone consultations to identify business needs and recommend customized financial solutions.
- Utilize Salesforce CRM to manage opportunities, sales activities, pipeline, forecasting, and customer reporting.
- Prepare business performance reports and monitor KPIs to support strategic decision-making and revenue growth.
- Collaborate with internal support teams to ensure seamless customer onboarding and service delivery.
- Helped the branch achieve the #1 ranking in Canada (2025) within its tier through strong sales execution and customer satisfaction.
Senior Financial Sales Representative
goeasy Ltd.
Ontario
03.2023 - 12.2024
- Developed new business through outbound prospecting, referrals, and consultative selling.
- Managed client relationships throughout the complete sales lifecycle from lead qualification to post-sale support.
- Conducted needs assessments and recommended tailored financial solutions that increased customer retention and satisfaction.
- Negotiated financing solutions while balancing customer needs and business objectives.
- Maintained accurate Salesforce CRM records, pipeline updates, and customer documentation.
- Received Sales Star of the Year (2023) recognition as the top-performing sales professional across the region.
Financial Sales Representative
goeasy Ltd.
Ontario
05.2022 - 02.2023
- Managed customer accounts and delivered financial solutions aligned with client needs.
- Performed outbound prospecting and customer engagement to increase retention and portfolio performance.
- Educated customers on lending products and repayment options.
- Maintained compliance with company policies while delivering exceptional customer service.
- Collaborated with internal teams to improve operational efficiency.
Post Graduate teacher
Army Public School
India
04.2018 - 05.2021
- Designed engaging lesson plans aligned with curriculum standards.
- Collaborated with colleagues to share best practices and resources.
- Attended professional development workshops related to educational technology or new teaching methods.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Education
Advanced Project Management & Strategic Leadership -
Lambton College
Mississauga, ONMaster of Science - Mathematics
Government MAM College
IndiaBachelor of Science - Mathematics
GGM Science College
IndiaSkills
- Strategic Account Management
- Business Development
- Client Relationship Management
- Lead Generation & Prospecting
- Consultative & Solution Selling
- Sales Cycle Management
- Negotiation & Closing
- Portfolio Growth
- Business Reviews
- Salesforce CRM
- Pipeline Management
- Customer Retention
- Pricing & Profitability Analysis
- Project Coordination
- Performance Reporting
- Microsoft Excel
Affiliations
Claude, ChatGPT, Gemini, Microsoft Copilot
Awards
- Sales Star of the Year (2023)
- Multiple Sales Star of the Month Awards
- Science Scholarship Recipient
Volunteer Experience
- Social Development Officer, NGO NILM
- Volunteer, HelpAge India
Certification
- IFIC Certified
- REMIC Certified
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Branch Manager
goeasy Ltd.
01.2025 - Current
Senior Financial Sales Representative
goeasy Ltd.
03.2023 - 12.2024
Financial Sales Representative
goeasy Ltd.
05.2022 - 02.2023
Post Graduate teacher
Army Public School
04.2018 - 05.2021
Advanced Project Management & Strategic Leadership -
Lambton College
Master of Science - Mathematics
Government MAM College
Bachelor of Science - Mathematics
GGM Science College