TUSHAR DANGAR
IT & Networking Specialist
Scarborough,ON
Summary
Versatile IT and Networking Specialist with a strong background in customer service and technical support. Proficient in optimizing networks, troubleshooting technical issues, and utilizing technology to enhance efficiency. Recognized for quick learning abilities, effective problem-solving skills, and excellent communication capabilities. Enthusiastic about contributing to a team and seeking growth opportunities in a dynamic, fast-paced environment.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Cedarbrae Mall
04.2023 - 08.2023
- Consistently exceeded customer satisfaction benchmarks by 25% through personalized interactions and prompt resolution of complaints
- Enhanced mall operations by introducing innovative customer engagement initiatives, leading to a 20% increase in foot traffic during promotional events
- Designed and implemented a comprehensive customer feedback system, which improved service delivery and provided actionable insights for management
Warehouse Supervisor
Crave Eatables Pvt. Ltd.
09.2020 - 04.2021
- Revamped warehouse operations by optimizing inventory processes, resulting in a 25% increase in efficiency and a 30% reduction in delivery delays
- Spearheaded a team of 15+ staff to achieve seamless coordination and enhanced productivity, contributing to annual cost savings of $500K
- Developed and implemented new safety protocols, reducing workplace incidents by 20% and ensuring compliance with industry standards
Education
Adv. Diploma - Computer Systems Technology - Networking
Centennial College
Scarborough, ON12-2025
Diploma - Information Technology
Sir Bhavsinhji Polytechnic Institute
Bhavnagar, GujaratSkills
TCP/IP
DHCP
DNS
Microsoft SQL Server
Microsoft Azure
AWS
Google Cloud Platform(GCP)
Windows Server
Linux (Ubuntu, CentOS)
VMware
Hyper-V
Microsoft Office Suite
Wireshark
PowerShell
DFIR
VPNs
Firewalls
IDS/IPS
Communication
Teamwork
Leadership
Problem-Solving
Adaptability
Time Management
Conflict Resolution
Collaboration
Critical Thinking
Customer Service
Continuous Learning
Leadership Experience
Large-Scale Wireless Implementation, Centennial College, Leader, Spearheaded the development of a comprehensive subnetting addressing table for a multinational corporation, facilitating seamless network integration across five global offices, projected to enhance data transfer efficiency by 40%., Directed the overhaul of network security protocols across a multi-site infrastructure, enhancing data protection measures and reducing vulnerability incidents by 40%, while accommodating over 5,000 end users.
Timeline
Customer Service Representative
Cedarbrae Mall
04.2023 - 08.2023
Warehouse Supervisor
Crave Eatables Pvt. Ltd.
09.2020 - 04.2021
Diploma - Information Technology
Sir Bhavsinhji Polytechnic Institute
Adv. Diploma - Computer Systems Technology - Networking
Centennial College