Summary
Overview
Work History
Education
Skills
Additional Information
Education Certifications
Timeline
Generic

John Esin

York,ON

Summary

Dynamic Network Engineer with over six years of experience in network infrastructure, security, and IT service delivery. Demonstrated success in managing network operations and data centers while implementing scalable solutions that comply with industry standards. Expertise in troubleshooting, network automation, and optimizing wireless LANs (Wi-Fi, WiMAX, 802.11 protocols). Recognized for strong collaboration abilities and excellent communication skills, fostering effective team dynamics.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TD Bank
London, ON
05.2024 - Current
  • Troubleshoot technical issues while delivering exceptional customer service
  • Ensure compliance with security and regulatory policies in resolving customer inquiries

Customer Service Representative

Bill Gosling Outsourcing Ltd.
London, ON
09.2023 - 11.2024
  • Delivered technical support and resolved customer inquiries efficiently
  • Maintained accurate records and documentation to enhance service delivery

Network Operations Specialist / Team Lead

Tizeti Network Ltd.
Lagos, Nigeria
03.2022 - 08.2023
  • Led the design, implementation, and maintenance of LAN/WAN and wireless networks, achieving 99.9% uptime
  • Conducted structured cabling installations and hardware upgrades in data centers
  • Developed and implemented scalability strategies, ensuring alignment with company growth
  • Managed vendor relationships, optimizing network performance and security
  • Implemented network automation solutions, reducing manual interventions and increasing efficiency
  • Led network security initiatives, ensuring compliance with SOC2 and industry standards
  • Provided mentorship to junior engineers and managed cross-functional technical projects
  • Successfully designed and facilitated deployment of dedicated high bandwidth P2P links as well as multi-site network infrastructure for individual local and enterprise customers
  • Automated network provisioning using unifi controller Python and Ansible, reducing setup time across Unifi v5000 network by over 40%

Network Engineer, Front Office

Tizeti Network Ltd.
Lagos, Nigeria
07.2019 - 03.2022
  • Configured VPN solutions to ensure secure remote access.
  • Delivered Level 2/3 Enterprise-level network management support and troubleshooting to minimize downtime maintaining overall network availability of over 97%
  • Collaborated with cross-functional teams to ensure accurate onsite and data center Structured cabling switch & router installation to maintain seamless network operations.

Junior Information Security Analyst

Guaranty Trust Bank
Lagos, Nigeria
11.2018 - 07.2019
  • Conducted security assessments on network infrastructure, ensuring 97% compliance with industry standards
  • Developed and maintained SOPs and security risk training materials to enhance IT service delivery
  • Led a network security audit, ensuring compliance with SOC2 and ISO 27001 standards
  • Responsible for incident response efforts, mitigating cybersecurity threats

Education

MSc - Communications Engineering

University of South Wales

BSc - Telecommunications & Wireless Technology

American University of Nigeria

Skills

  • Cisco
  • Mikrotik
  • Ubiquiti
  • D-Link
  • Dell
  • TP-Link
  • WLAN
  • Wi-Fi
  • WiMAX
  • SD-WAN
  • Network Automation
  • TCP/IP
  • BGP
  • OSPF
  • VLAN
  • VPN
  • MPLS
  • Firewalls (Cisco ASA, Fortinet)
  • IDS/IPS
  • Access Control
  • Cisco Meraki
  • SOC2 Compliance
  • Python
  • Ansible

Additional Information

Willing to travel to data center locations in the US and Netherlands as required., Authorized to work in Canada.

Education Certifications

  • MSc, Communications Engineering, University of South Wales, United Kingdom
  • BSc, Telecommunications & Wireless Technology, American University of Nigeria
  • CCNA Certified, In Progress
  • CompTIA Security+

Timeline

Customer Service Representative

TD Bank
05.2024 - Current

Customer Service Representative

Bill Gosling Outsourcing Ltd.
09.2023 - 11.2024

Network Operations Specialist / Team Lead

Tizeti Network Ltd.
03.2022 - 08.2023

Network Engineer, Front Office

Tizeti Network Ltd.
07.2019 - 03.2022

Junior Information Security Analyst

Guaranty Trust Bank
11.2018 - 07.2019

MSc - Communications Engineering

University of South Wales

BSc - Telecommunications & Wireless Technology

American University of Nigeria

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John Esin