Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Timeline
Generic

TUSHANT SISODIA

Milton,ON

Summary

Information System Business Analyst with over 12 years of extensive expertise in troubleshooting, system integration, and IT strategy development. Proficient in leveraging ITIL and Change Management to enhance system performance and security compliance, with a strong background in Citrix and VMware technologies. Dedicated to aligning IT strategies with organizational goals to drive technological advancements and operational efficiency.Extensive expertise in managing and supporting a diverse Server infrastructure, including various versions of Citrix, Windows, Cloud and VMware. Proficient in supporting complex environments and executing migrations, deployments, and automation. Hands-on experience with ServiceNow. Skilled in High Availability, Disaster Recovery, Integration, Production Support, and IT Service Management. Provided maintenance and support for trading applications that manage users' portfolios and financial holdings. Responsibilities include Server management, Installation, monitoring, patching, evaluating upgrades, deployment enhancements, configuration, and performance tuning. Focused on improving platform availability and providing in-depth support as Platform L2, collaborating with L3 support and development teams across various technologies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Information System Business Analyst

Hygge Energy Incorporation
07.2022 - 09.2023
  • Confer with clients to identify and document requirements
  • Conduct business and technical studies
  • Design, develop and implement information systems business solutions
  • Provide advice on information systems strategy, policy, management and service delivery
  • Develop policies, procedures and contingency plans to minimize the effects of security breaches
  • Develop and implement policies and procedures throughout the software development life cycle
  • Conduct reviews to assess quality assurance practices, software products and information systems

System Integration Advisor

NTTData Services
10.2017 - 10.2021
  • Handled multiple projects (CoreLogic, MedStar, IHA, LPCH, Trafigura). GBT)
  • Managed Citrix farm, ensuring optimal performance and reliability.
  • Installed and configured Storefront and Citrix policies, enhancing user experience.
  • Collaborated with VMware team to build virtual servers, improving infrastructure efficiency.
  • Conducted root cause analysis and resolved issues, maintaining system stability.
  • Reviewed ITIL processes, ensuring compliance and process improvement.

IT Transition Specialist

Champ Info Software
04.2016 - 12.2016
  • Led successful transition for Diskriter Client, enhancing system efficiency.
  • Conducted comprehensive Knowledge Transfer for Diskriter, ensuring seamless operations.
  • Developed detailed Run Book and RACI documents, improving team coordination.
  • Managed Citrix Farm and infrastructure, maintaining optimal performance.
  • Supervised two teams, producing technical SOPs and performance reports.

Technical Specialist

HCL TECHNOLOGIES
07.2013 - 04.2016
  • Led the Citrix transition for Synchrony Financial, optimizing server performance and reliability.
  • Managed Citrix farm administration, enhancing system efficiency and uptime.
  • Configured Citrix servers and Web Interface, improving application deployment speed.
  • Coordinated with the VMware team for virtual server setup, ensuring seamless integration.
  • Conducted root cause analysis, resolving issues, and minimizing downtime.

Team Leader

HYPERQUALITY PVT. LTD.
10.2012 - 02.2013
  • Led shift management, enhancing team efficiency and productivity.
  • Prepared detailed SOPs, improving technical documentation accuracy.
  • Monitored servers using SUMMA, ensuring system reliability.
  • Managed user accounts with Active Directory, streamlining access.
  • Coordinated with network teams, resolving technical issues swiftly.

Technical Specialist

TECNOVA INDIA PVT. LTD.
07.2011 - 10.2012
  • Monitored servers using SUMMA, resolved Citrix issues, managed user access, and ensured system stability.
  • Tested, installed, and configured applications, collaborating with network teams for seamless operations.
  • Created user accounts in Active Directory, and tracked Microsoft updates, enhancing security and efficiency.

Technical Support Officer

CONVERGYS INDIA PVT. LTD
09.2009 - 02.2011
  • Resolved Windows issues, enhancing user satisfaction and efficiency.
  • Installed Windows OS, ensuring seamless system operations.
  • Addressed PC safety concerns, boosting security, and reliability.
  • Provided Windows desktop support, improving user productivity.

Education

Bachelor's -

Computer Science
Delhi, Delhi
12.2009

High school diploma or GED -

India
12.2004

Skills

  • Active Directory
  • Operating Systems
  • Citrix
  • VMWare
  • LAN
  • Help Desk
  • Computer Networking
  • Root Cause Analysis
  • System Administration
  • PowerShell
  • DNS
  • Troubleshooting
  • Microsoft Windows
  • Desktop Support
  • Network Support
  • Technical Support
  • Load Balancing
  • Disaster Recovery
  • Microsoft Windows Server
  • Customer service
  • Cloud infrastructure

Websites

Certification

  • MCSE
  • Citrix Certification

Personal Information

Willing To Relocate: Anywhere

Timeline

Information System Business Analyst

Hygge Energy Incorporation
07.2022 - 09.2023

System Integration Advisor

NTTData Services
10.2017 - 10.2021

IT Transition Specialist

Champ Info Software
04.2016 - 12.2016

Technical Specialist

HCL TECHNOLOGIES
07.2013 - 04.2016

Team Leader

HYPERQUALITY PVT. LTD.
10.2012 - 02.2013

Technical Specialist

TECNOVA INDIA PVT. LTD.
07.2011 - 10.2012

Technical Support Officer

CONVERGYS INDIA PVT. LTD
09.2009 - 02.2011

Bachelor's -

Computer Science

High school diploma or GED -

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