SYED BALKHI
Fremont
Summary
Experienced with system analysis, troubleshooting, and optimization. Delivers reliable and efficient system solutions to improve operational performance. Track record of effective collaboration, problem-solving, and technical support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Technology System Specialist
Alameda County
07.2020 - Current
- Researched and recommended new technologies and strategies for improving system performance, enhancing efficiency
- Developed and documented network policies, procedures, and standards, ensuring compliance and improving system reliability
- Provided 1st and 2nd level support using JIRA to track and resolve issues, ensuring prompt and professional service to clients
- Proficiency in Microsoft Office 365 and Active Directory
- Enhanced system performance by troubleshooting technical issues and implementing solutions.
- Analyzed system logs for proactive identification of potential issues.
- Documented system changes for reference and compliance purposes.
Desktop Support Specialist
Tech Exchange
01.2020 - 07.2020
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Obtained and evaluated information about new systems, peripherals and software technology
- Learned and implemented new software testing procedures
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Installed and configured operating systems and applications
- Learned and implemented new software testing procedures.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Worked with various systems, software, and peripherals, and various types of games.
Customer Service Supervisor / HR Assistant
Frys Electronics
03.2015 - 03.2019
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Led regular customer service meetings to review progress identify challenges and provide feedback
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Identified customer service trends to provide recommendations for process and procedural improvements
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Coached employees through day-to-day work and complex problems.
Education
Associate of Science - Information Technology
Unitek College
Skills
- Cloud Application Support
- Application Installation
- Microsoft Active Directory
- User Experience
- User Account Creation
- Active Directory
- Performance monitoring
- Database management
- System integration
- Compliance standards
- End-user support
- System analysis
Certification
- Microsoft Azure SQL - Microsoft [Oct 2024]
- Microsoft Office - Ohlone College [Jan 2015]
- SQL Database - Codecademy [Nov 2021]
- Agile with Atlassian Jira - Coursera [Dec 2021]
Timeline
Information Technology System Specialist
Alameda County
07.2020 - Current
Desktop Support Specialist
Tech Exchange
01.2020 - 07.2020
Customer Service Supervisor / HR Assistant
Frys Electronics
03.2015 - 03.2019
- Microsoft Azure SQL - Microsoft [Oct 2024]
- Microsoft Office - Ohlone College [Jan 2015]
- SQL Database - Codecademy [Nov 2021]
- Agile with Atlassian Jira - Coursera [Dec 2021]
Associate of Science - Information Technology
Unitek College
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