Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Timeline
Generic

Ghislain Nsoh

Gatineau,QC

Summary

Highly motivated worker with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

6
6
years of professional experience

Work History

Sales Associate

CVert
02.2024 - 07.2024
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educating customers about benefits of additional services, such as seasonal treatments, soil enhancements, and specialized insect control measures.
  • Maintaining regular contact with existing customers to introduce new services, promotions, and upgrades tailored to their lawn care needs.

Wireless Consultant

Staples Canada
05.2023 - 03.2024
  • Contributed up to 75% of store's monthly sales
  • Wireless Consultant with the primary goal of increasing sales and revenue for Bell
  • Utilize expertise in wireless technologies to recommend suitable products and services to customers
  • Utilize strong interpersonal skills to build rapport with customers and understand their needs
  • Provide product demonstrations and explanations to customers to enhance their understanding and satisfaction.

Customer Service Representative

IO Solutions Contact Center Inc
01.2023 - 04.2023
  • Consistently achieved a high average review rating of 4.8/5, reflecting a commitment to excellent customer service.
  • Provided exceptional customer service as a representative for Fido.
  • Addressed customer inquiries and concerns related to mobile plans, billing, device troubleshooting, and account management.
  • Assisted customers in choosing the most suitable mobile plans based on their needs and preferences.
  • Resolved billing discrepancies and processed payments, ensuring accurate and timely transactions.
  • Fresh produce associate.

Fruits & Vegetables Associate

Walmart Plateau
11.2022 - 03.2023
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

Prep Cook

Stellar Culinary Personnel LTD
08.2022 - 10.2022
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.

Warehouse Sorter

Intelcom
11.2021 - 03.2022
  • Scanned packages and sorted them in their respective routes
  • Unloaded trucks
  • Maintained a clean and organized work environment, ensuring safety standards were consistently met.
  • Continuously sought opportunities for personal and professional growth by taking on additional responsibilities and seeking feedback from supervisors.
  • Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
  • Collaborated effectively with team members to optimize workflow and streamline the sorting process.
  • Assisted in inventory management by tracking sorted items and reporting discrepancies to supervisors.
  • Supported quality control initiatives by inspecting items during the sorting process to identify damages or defects.

Customer Service Representative

Shopreate
09.2018 - 05.2021
    • Respond to Inquiries: Handle customer inquiries through various channels
    • Resolve Issues: Solve customer problems and complaints effectively
    • Provide Information: Offer accurate details on products and policies
    • Follow Up: Ensure customer satisfaction and address any issues
    • Stay Informed: Keep updated on product and company developments.

Education

Bachelor's Degree of Commerce - Management

University of Ottawa
Ottawa, ON
04.2025

High School Diploma -

American International School of Bamako
Mali
05.2021

Skills

  • Marketing
  • Data Analysis
  • Upselling
  • Computer Skills
  • Quality Assurance
  • Communication Skills
  • Leadership
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Microsoft PowerPoint
  • Microsoft Excel proficiency
  • Project Management

Accomplishments

  • Pianist : Achieved 4 piano certifications, showcasing proficiency and dedication to the instrument.
  • Vocalist : Skilled vocalist with experience in various musical styles and performances.

Languages

French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Additional Information

  • Business Owner : Successfully established and manage an online store.

Timeline

Sales Associate

CVert
02.2024 - 07.2024

Wireless Consultant

Staples Canada
05.2023 - 03.2024

Customer Service Representative

IO Solutions Contact Center Inc
01.2023 - 04.2023

Fruits & Vegetables Associate

Walmart Plateau
11.2022 - 03.2023

Prep Cook

Stellar Culinary Personnel LTD
08.2022 - 10.2022

Warehouse Sorter

Intelcom
11.2021 - 03.2022

Customer Service Representative

Shopreate
09.2018 - 05.2021

Bachelor's Degree of Commerce - Management

University of Ottawa

High School Diploma -

American International School of Bamako

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Ghislain Nsoh