TSIGEREDA BEZABH
Toronto,ON
Summary
Dedicated customer service professional with 6 years of experience providing exceptional customer support in the airline industry. Skilled in handling customer inquiries, resolving concerns, processing travel-related requests, and delivering service in fast-paced environments. Strong communication and interpersonal skills with a Bachelor’s Degree in Journalism and Communication. Seeking a Customer Service Representative position where I can contribute my experience and commitment to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Ethiopian Airlines
01.2017 - 01.2023
- Assisted passengers with flight reservations, ticketing check-in procedures, and travel inquiries.
- Provided professional customer support in person, by phone, and through email communication.
- Resolved customer concerns and complaints efficiently while maintaining a high level of customer satisfaction.
- Processed booking changes, cancellations, and travel-related requests accurately.
- Maintained detailed customer records and ensured compliance with company policies.
- Collaborated with team members to provide smooth airport and customer service operations.
- Demonstrated excellent communication and problem-solving skills in a fast-paced environment.
Education
Bachelor’s Degree - Journalism and Communication
University
EthiopiaSkills
Customer Service Excellence
Customer Complaint Resolution
Communication and Interpersonal Skills
Problem Solving
Conflict Resolution
Team Collaboration
Time Management
Multitasking
Customer service
Languages
English
Full Professional
ADDITIONAL QUALIFICATIONS
- Strong verbal and written communication skills
- Experience working with diverse customers from various cultural backgrounds
- Ability to remain calm and professional under pressure
- Quick learner with strong organizational skills
- Eligible to work in Canada
Timeline
Customer Service Agent
Ethiopian Airlines
01.2017 - 01.2023
Bachelor’s Degree - Journalism and Communication
University