Julius Harper Jr.
Oakland
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills facilitate effective collaboration and communication. Proven ability to master new skills independently and efficiently.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Southwest Airline
Oakland
06.2022 - 04.2025
- Arrange for baggage shipments, express mail, and parcels by providing weighing and billing services.
- Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Bank Teller
Wells Fargo Bank
Oakland
12.2018 - 02.2022
- Balanced daily cash deposits and vault inventory with zero error rate.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Assisted customers with basic technical issues related to digital banking platforms.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Lead Teller II
Unify Financial Credit Union
Oakland
03.2018 - 12.2018
- Built and maintained client relationships through quality, personalized interactions.
- Trained employees on cash drawer operation.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Conducted periodic audits of teller transactions to ensure accuracy and adherence to established policies and procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Social Services Intern
Alameda County Social Services Department
Hayward
07.2014 - 12.2014
- Delivered resources to clients by assessing needs and creating action plans, promoting social services within Alameda County.
- Developed strong communication and people-oriented customer service by regularly interacting with diverse clients and partners to enhance the community.
- Empowered the community by providing information on social services to help clients navigate through the system efficiently and effectively.
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
Education
Associates of Arts -
Laney College
true04.2025
Skills
- Problem solving
- Customer service
- Team building
- Customer service excellence
- Microsoft office
- Communication skills
- Teamwork
- De-escalation Techniques
- Customer complaint resolution
- Outstanding communication skills
- Problem-solving abilities
- Staff training
- Relationship building
- Quick thinking
Committee Memberships
- Southwest Care Team, Member, 01/01/22, Current
- Oakland Culture Committee, Member, 01/01/22, Current
Timeline
Customer Service Agent
Southwest Airline
06.2022 - 04.2025
Bank Teller
Wells Fargo Bank
12.2018 - 02.2022
Lead Teller II
Unify Financial Credit Union
03.2018 - 12.2018
Social Services Intern
Alameda County Social Services Department
07.2014 - 12.2014
Associates of Arts -
Laney College
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