Tsgereda Andemichael
Surrey,BC
Summary
Skilled in customer service and bookkeeping, with a proven track record at Amazon.ca, enhancing customer satisfaction and streamlining operations. Demonstrates exceptional organization and communication skills, adept at invoice processing and maintaining accurate records. Achieved significant improvements in efficiency and customer relationship building.
Overview
13
13
years of professional experience
Work History
Customer Service
Amazon.ca
04.2021 - Current
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Reduced order processing time with streamlined packing and shipping processes.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
Customer Service
Tim Horton's
09.2016 - 02.2017
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Performed high-quality customer service in fast-paced, high call volume environment.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Accounting Assistant
Buima Company Ltd
12.2012 - 09.2013
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Receptionist
Buima Hotel And Bricks Company
12.2010 - 12.2012
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Education
Associate of Science - Accounting
Discovery College
Surrey, BC06.2024
No Degree - Customer Service And Cashier Training
DIVERSEcity Community School
Surrey BC2015
Associate of Applied Science - Business Accounting
SMAP College
Asmara, Eritrea09.2008
Skills
- Customer Service and Communication Skills
- Customer Relationship Building
- Invoice Processing and Payment Processing
- Bookkeeping
- Account Reconciliation
- Organization skills
- Time Management
- Data Entry
- Attention to Detail
Languages
English
Professional Working
Tigrina
Native or Bilingual
Amharic
Full Professional
Timeline
Customer Service
Amazon.ca
04.2021 - Current
Customer Service
Tim Horton's
09.2016 - 02.2017
Accounting Assistant
Buima Company Ltd
12.2012 - 09.2013
Receptionist
Buima Hotel And Bricks Company
12.2010 - 12.2012
Associate of Science - Accounting
Discovery College
No Degree - Customer Service And Cashier Training
DIVERSEcity Community School
Associate of Applied Science - Business Accounting
SMAP College
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