Summary
Overview
Work History
Skills
Timeline
Generic

Tsee Saechao

Vallejo,CA

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction. Committed individual with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction.

Overview

21
21
years of professional experience

Work History

Service Advisor

Vinfast
01.2023 - Current
  • Educated customers on proper vehicle operation, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Trained staff on operating procedures and company services.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.

Claim Adjuster

AUL Corp
08.2021 - 08.2022
  • Take inbound calls to create claims for automotive repairs, review claims, evaluate and negotiate settlement of vehicle mechanical claims
  • Analyze information to establish validity of claim and settlement value.
  • Work with repair facilities and vendors to help ensure cost effective repairs
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Automotive Service Advisor

Honda of El Cerrito
04.2015 - 08.2021
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.

Assistant Service Manager

Nissan of Oakland
10.2011 - 08.2014
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.

Automotive Service Advisor

Downtown Toyota of Oakland
06.2004 - 10.2011
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.

Skills

  • Goal-oriented mindset
  • Multitasking and organization
  • Vehicle assessment
  • Excellent communication

Timeline

Service Advisor

Vinfast
01.2023 - Current

Claim Adjuster

AUL Corp
08.2021 - 08.2022

Automotive Service Advisor

Honda of El Cerrito
04.2015 - 08.2021

Assistant Service Manager

Nissan of Oakland
10.2011 - 08.2014

Automotive Service Advisor

Downtown Toyota of Oakland
06.2004 - 10.2011

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Tsee Saechao