Jasmine Garcia
Upland
Summary
Dynamic Service Advisor excelling in customer service and relationship building. Recognized for achieving high customer satisfaction ratings through attentive communication and a customer-centric mindset. I leverage my expertise in dealer systems to enhance service efficiency and client experiences.
Overview
5
5
years of professional experience
Work History
Service Advisor
CardinaleWay Hyundai of Glendora
01.2025 - 08.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Prepared and explained recommendations and repair estimates to customers, communicating with them regularly about the status of their vehicle, and reviewing and explaining invoices thoroughly.
- Followed up with guests after appointment completion to ensure satisfaction, CSI survey follow up and schedule future visits for maintenance or previously ordered part installations.
Service Advisor
Valley-Hi Kia
08.2024 - 12.2024
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
Citrus Motors
11.2021 - 08.2024
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Express Service Advisor
John Elway Chrysler Jeep Dodge Ram
01.2021 - 11.2021
- Assisted in maintaining a clean and organized service area, contributing to a professional environment for both staff and customers.
- Developed strong relationships with customers through clear communication and attentive listening skills.
- Conducted thorough vehicle inspections, identifying necessary maintenance items for reliable performance.
- Boosted overall revenue by upselling recommended maintenance packages based on manufacturer guidelines.
BDC Service Representative
John Elway Chrysler Jeep Dodge Ram
09.2020 - 01.2021
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
Education
No Degree -
California State University, San Bernardino
San Bernardino, CAHigh School Diploma -
Rialto High School
Rialto, CA06-2017
Skills
- Customer service
- Computer skills
- Calm under pressure
- Professional telephone demeanor
- Friendly and trustworthy customer service skills Have built rapport with many customers from different work locations Considered to be a “people person” whose main goal is to give each and every customer the best experience possible
- Willing to go above and beyond to make customers along with their vehicles feel welcomed, heard, and cared for
- Knowledge and experience using multiple dealer-used systems (CDK, Dealer FX, Reynolds&Reynolds, Update Promise, DealerTrack, Numa, TSD Rental Software, and Hyundai Service Loaner Software)
- Teamwork and collaboration
- Strong Leadership
- Bilingual - Read, Write, and Speak English and Spanish
- Tech-Savvy
- Goal-oriented mindset
- Attention to detail
- Strong work ethic
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Service Advisor
CardinaleWay Hyundai of Glendora
01.2025 - 08.2025
Service Advisor
Valley-Hi Kia
08.2024 - 12.2024
Service Advisor
Citrus Motors
11.2021 - 08.2024
Express Service Advisor
John Elway Chrysler Jeep Dodge Ram
01.2021 - 11.2021
BDC Service Representative
John Elway Chrysler Jeep Dodge Ram
09.2020 - 01.2021
No Degree -
California State University, San Bernardino
High School Diploma -
Rialto High School
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