Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tru Grant

Oil Springs,ON

Summary

Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Supervisor/Crew Team Member

Tim Hortons
06.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Team Crew Member

A & W Fast Food Restaurant
11.2022 - 06.2023
  • Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
  • Restocked customer and crew areas with necessary supplies and rotated stock as required.
  • Developed time management skills to effectively handle multiple tasks simultaneously while maintaining attention to detail under pressure.
  • Increased repeat business through exceptional customer service interactions that built strong relationships with patrons.
  • Accepted money and processed customer payments with high accuracy and efficiency.

Education

Studying - Dental Assistant

Fanshawe College
London, ON
06-2025

High School Diploma -

Lambton Kent Composite School
Dresden, ON
06-2024

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Training and mentoring
  • Inventory control and record keeping
  • Team leadership
  • Problem-solving
  • Positive attitude
  • Team motivation
  • POS system operation

Certification

  • First Aid Certification

Timeline

Shift Supervisor/Crew Team Member

Tim Hortons
06.2023 - Current

Team Crew Member

A & W Fast Food Restaurant
11.2022 - 06.2023

Studying - Dental Assistant

Fanshawe College

High School Diploma -

Lambton Kent Composite School

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Tru Grant