Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Arun Karthikan

Toronto

Summary

Highly efficient Supervisor and crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member/Night Shift Supervisor

Tim Hortons (Ellesmere Road)
11.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Provided 100+ excellent customer service by greeting customers providing their needs
  • Trained 3+ staff members to perform inventory management, customer service, brewing coffees and other important tasks need for night shift

Crew Member

A&W
08.2023 - 11.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • 100+ orders each day, prepared meals, and collected payments for each order during the shift hours.

Sales Associate/Inbound Call Center Representative

Kleeq.lk (E-commerce Store)
06.2022 - 04.2023
  • I assisted 250+ clients in locating specific products through Website and Social media, answered inquiries, and provided product suggestions
  • Worked with fellow sales team members to achieve $25000 targets
  • Processed customer purchases and returns via cash and credit card. Managed returns, exchanges and refunds in accordance with store policy.
  • Resolved 60 complaints to satisfy customers and encourage future transactions.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Sales Associate /Retail Cashier

Shiva Brothers (Hardware Store)
05.2021 - 05.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed 200+ POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with 36+ customers to encourage repeat business.


Education

International Business

Centennial College of Applied Arts And Technology
12.2024

Higher National Diploma (HND) - Business Administration

Business Management School (BMS) Sri Lanka
10.2022

BMS: International business Foundation

Business Management School (BMS) Sri Lanka
03.2021

High School Diploma -

Gateway College (Sri Lanka)
11.2019

Skills

  • Problem-Solving Skills
  • Cash Handling
  • Verbal/Written Communication
  • Customer Service
  • Time Management
  • VMware and Oracle VM
  • Call Control
  • Data Entry
  • Team Working
  • Critical Thinking
  • Interpersonal Skills
  • Microsoft Office
  • Fluent English and Tamil

Certification

  • Computer Literacy - "Working with Computers and Devices"
  • Microsoft 365 - "Learning Outlook Desktop"
  • Toastmaster international - Youth Leadership Program
  • Trinity College London - Speech and Drama
  • FITIS - 13th Young Computer Scientist Competition, Junior Category-International School
  • APICTA - Young Computer Scientist Competition 2014 - Junior Category
  • Robotics Workshop - Beginners Level

Languages

English
Tamil

Timeline

Crew Member/Night Shift Supervisor

Tim Hortons (Ellesmere Road)
11.2023 - Current

Crew Member

A&W
08.2023 - 11.2023

Sales Associate/Inbound Call Center Representative

Kleeq.lk (E-commerce Store)
06.2022 - 04.2023

Sales Associate /Retail Cashier

Shiva Brothers (Hardware Store)
05.2021 - 05.2022

International Business

Centennial College of Applied Arts And Technology

Higher National Diploma (HND) - Business Administration

Business Management School (BMS) Sri Lanka

BMS: International business Foundation

Business Management School (BMS) Sri Lanka

High School Diploma -

Gateway College (Sri Lanka)

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Arun Karthikan