Troy Rodriguez
Santa Ana
Summary
Detail-oriented professional with over 10 years of experience in customer service, project management, and digital media operations. Expertise in customer service and sales, consistently recognized among the top 1% of employees nationwide at AT&T for precision and productivity. Proficient in data entry, database management, and reporting using tools such as Excel, SQL, and Power BI, with a strong ability to manage large datasets while ensuring data integrity. Skilled in social media marketing and advertising, specializing in growth hacking strategies to enhance online presence and engagement.
Overview
11
11
years of professional experience
Work History
Mobile Sales & Service Representative
AT&T; Corporate
01.2022 - 01.2025
- - Processed large volumes of customer data and Sales orders with 99%+ accuracy.
- - 2023 AT&T; SUMMIT Award (Top 1% Nationwide).
- Multiple months in top 10 in sales and service.
- - Onboarded and trained new hires on data systems and accuracy.
Head of Content
FWAYGO
01.2021 - 01.2022
- - Managed digital assets and campaign data.
- - Reported growth: TikTok 5k→70k, Instagram 10k→45k in 8 months.
- - Supported execs with data insights; drove 30k+ app downloads.
Project Manager
Mojichat
01.2019 - 01.2020
- - Tracked ad logs, deliverables, and timelines.
- - Produced Cov-Aid livestream; monitored donor & audience data.
- - Analyzed engagement metrics for executive decisions.
- Collaborations with Streamlabs OBS
Retail Sales Representative
AT&T;
01.2014 - 01.2015
- - Maintained sales and customer data accuracy.
- - Supported billing and inventory data systems.
- - Contributed to #1 sales ranking in Southern California (2014).
Education
B.S. - Directing and Theatrical Production
Los Angeles Film School
Los Angeles, CA01.2019
Skills
- Data Entry & Accuracy
- SQL Server, Oracle, MySQL
- Excel
- Microsoft Office Suite
- Document Management & Quality Control
- Customer Service & Admin Support
- Attention to Detail & Time Mgmt
- Customer Service applications like SoftPhnoe
Timeline
Mobile Sales & Service Representative
AT&T; Corporate
01.2022 - 01.2025
Head of Content
FWAYGO
01.2021 - 01.2022
Project Manager
Mojichat
01.2019 - 01.2020
Retail Sales Representative
AT&T;
01.2014 - 01.2015
B.S. - Directing and Theatrical Production
Los Angeles Film School
Awards
2023 AT&T; SUMMIT Winner (Top 1% Nationwide), Global Ambassador, AT&T; Corporate (2023–2025)
ATT Summit 2023
recognized for top 1% in customer service and sales nationwide.
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