Summary
Overview
Work History
Education
Skills
Timeline
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Anitta Michael

Cambridge

Summary

Dynamic customer service professional with a proven track record at Gatestone & Co, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through tailored financial solutions and maintaining meticulous records. Proficient in CRM systems and committed to delivering exceptional service in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Peoples Group
11.2024 - Current
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.

Financial Services Representative

Gatestone & Co
02.2019 - 06.2022
  • Handled high-volume inbound and outbound customer calls with professionalism and empathy.
  • Assisted clients in resolving account issues by offering tailored financial solutions and negotiating payment plans.
  • Maintained accurate records of all customer interactions and transactions in CRM systems.
  • Met and exceeded performance goals while adhering to compliance and confidentiality standards.
  • Recognized for consistently providing customer-first solutions and maintaining high satisfaction ratings.

Education

Bachelor of Science - Software Engineering

Lambton College of Applied Arts And Technology
Mississauga, ON
08-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Customer Support & Troubleshooting
  • Active Listening & Empathy
  • Conflict Resolution & Problem Solving
  • Strong Verbal & Written Communication
  • Data Entry & Accuracy
  • Technical Knowledge (MS Office, Web & API tools, Ticketing Systems)
  • Remote Collaboration Tools (Zoom, Teams, Slack)

Timeline

Customer Service Representative

Peoples Group
11.2024 - Current

Financial Services Representative

Gatestone & Co
02.2019 - 06.2022

Bachelor of Science - Software Engineering

Lambton College of Applied Arts And Technology

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Anitta Michael