Troy Morrow
Automotive Service Advisor
Calgary,AB
Summary
Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Overview
42
42
years of professional experience
Work History
Automotive Service Advisor
Chrysler Jeep Ram
02.2023 - 10.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Strong Vehicle Maintenance knowledge
- Manage approximately 15 to 20 customer on any given day.
Territory Manager
M&M Automotive Solutions
10.2018 - 11.2022
- Automotive maintenance sales and training for Advisors and technicians through out a large western Canadian territory
- Responsible for over 100 customer locations including dealerships and independent shops
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in assigned territory
Various Geomatics Roles - 30+ Years
Various Projects/Companies
05.1982 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Multiple Roles including but not limited to, Crew Supervisor, Project Manager, Data Processing (GPS, Conventional and Drone), Cad Drafting.
- Experienced in oil and gas projects as well as Construction (Mega Projects)
- Passionate about learning and committed to continual improvement.
- Managed/supervised as many as 80 people.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Estevan Comprehensive High School
Estevan, SKSkills
- Customer Relations
- Building Relationships
- Complaint Handling
- Technical knowledge
- Customer Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CultureTimeline
Automotive Service Advisor
Chrysler Jeep Ram
02.2023 - 10.2024
Territory Manager
M&M Automotive Solutions
10.2018 - 11.2022
Various Geomatics Roles - 30+ Years
Various Projects/Companies
05.1982 - 08.2018
High School Diploma -
Estevan Comprehensive High School
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