Troy Coley
Pickering,Canada
Summary
Dedicated professional with a strong focus on teamwork and customer service. Proven track record in building positive relationships and enhancing cooperative work environments. Skilled in adapting to various roles and tasks efficiently, ensuring smooth operations and service excellence.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service and Hose Assembler
Echelon Supply and service
2026.06 - Current
- Identifies customer needs and make orders based on that information
- Assemble hydraulic and industrial hoses
- Part picking
- Created invoices for customer transactions accurately
- Handles billing for cash/card orders
- Analyzed customer hoses to be rebuilt with the correct parts/parts that will solve their problem
- Operates p21 distribution software daily
Security Officer
Pickering Casino Resort
Pickering, Ontario
2022.09 - 2024.09
- Conducted regular patrols of casino floor, monitored for suspicious activity, and ensured safety of patrons and staff.
- Conduct regular patrols of the casino floor, monitoring for suspicious activity and ensuring the safety of patrons and staff.
- Coordinate with local law enforcement and casino management during incidents requiring immediate attention or investigation.
- Handle disputes and conflicts between patrons, utilising conflict resolution skills to de-escalate situations.
- Verify identification of patrons entering restricted areas and ensure compliance with all casino regulations and policies.
- Assisted in emergency situations, including medical emergencies, evacuations, and fire drills, ensuring safety and well-being of all individuals on premises.
- Prepared detailed incident reports and maintained accurate records of security-related activities to support effective response and investigations.
- Security Officer - Pickering Casino Resort
Technician
Ground Effects Ltd
Whitby, Ontario
2022.03 - 2022.07
- Managed the safe operation of truck bed liner spray guns
- Involved making sure all guns were working as intended
- Took apart, cleaned and reassembled guns piece by piece
- Assisted in operation of the spray booths
- Assisted with moving trucks through the production line by moving them or assisting with the prep work for the next step in the process
- Spray Gun Maintenance
Technician and sales associate
Mr.Lube
Pickering, Whitby, Oshawa, Ajax
2019.09 - 2022.07
- Handled point-of-sale transactions, including cash, credit, and returns, with accuracy and efficiency.
- Collaborated with team members to exceed daily sales goals, contributing to overall store success.
- Utilised customer relationship management (CRM) software to track customer interactions and follow up on potential sales opportunities.
- Resolved customer inquiries and issues promptly, enhancing customer satisfaction and loyalty.
- Managed inventory through restocking shelves, organizing displays, and conducting inventory counts to maintain optimal stock levels.
Education
Smart Serve Certification -
Cyber Security Certificate - Cyber Security
University Of Toronto
Toronto, ON 2025.12 - 2026.07
Protection, Security, and Investigations Program - Law
Durham College
2017.09 - 2019.04
Skills
- People Skills
- Customer Service
- Teamwork
- Technology
- Communication
- Sales Techniques
- Problem-Solving
- Adaptability
- Surveillance
- Access control
- Emergency response
- Report writing
- Conflict resolution
- Attention to detail
- Interpersonal skills
- High-stress experience
- Time management
- Critical thinking
- Quick decision making
- Effective communication
- Mechanical assembly
Timeline
Customer Service and Hose Assembler
Echelon Supply and service
2026.06 - Current
Cyber Security Certificate - Cyber Security
University Of Toronto
2025.12 - 2026.07
Security Officer
Pickering Casino Resort
2022.09 - 2024.09
Technician
Ground Effects Ltd
2022.03 - 2022.07
Technician and sales associate
Mr.Lube
2019.09 - 2022.07
Protection, Security, and Investigations Program - Law
Durham College
2017.09 - 2019.04