Ahmed Khaleel
London,Ontario
Summary
Highly enthusiastic customer service professional with six years in client interface experience. Dedicated to maintainingcustomer satisfaction, establishingrapport with clients, and winningcustomer loyalty. Creative problem solver and diplomatic conflict resolution expert.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
Work History
Front Desk Customer Service Representative
H&R BLOCK
London, ON
02.2023 - Current
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Reviewed account and service histories to identify trends and resolve issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Online Business Owner
Y
London, ON
01.2018 - Current
- Placed special merchandise orders for customers
- Prepared proposal volumes for customer delivery
- Composed descriptions of merchandise for postingto online storefronts, auction sites and other shoppingWeb sites
- Created, managed and automated orders and invoices usingorder management and invoicingsoftware
- Built successful online business from ground up, collectingcapital, settingup online presence and managingcustomer interactions.
Board Member
Country Spirit Co-Operative Homes of London Inc
London, ON
03.2016 - Current
- Discussed and analyzed tenant concerns to find the best solution Made suggestions and recommendations to improve overall tenant satisfaction
- Reviewed and consulted Co-op policy to ensure member compliance Provided sound and impartial opinion in conflict resolution meetings.
Driver
London, ON
12.2015 - Current
- Provided safe, friendly, and comfortable transportation to clients Interacted with customers in a courteous and professional manner Maintained a clean and invitingvehicle for passengers Held a customer satisfaction ratingof 4.80/5.00 over a year of driving(highest rate in London, ON).
LifeInsuranceAgent, London
01.2021 - 04.2021
- Communicated with clients to understand needs and identify best policies for each case
- Sold life insurance policies via telephone and assisted other agents with underwriting
- Upsold products to policyholders and potential new clients
- Pursued continued professional development through insurance workshops, course and webinars
- Offered policy guidance and management to promote asset protection
- Exceeded company sales goals for new policies
- Calculated premiums and established payment methods
- Developed prospects from current commercial customers, referral leads or sales or trade meetings
- Developed marketingstrategies to compete with other individuals or companies sellinginsurance
- Obtained underwritingapproval by completingapplication for coverage
- Provided death benefits by deliveringpolicy proceeds and reassessingclient needs
- Prepared internal quarterly and annual portfolio monitoringreports with job- related software
- Created coordinated protection plans by calculating and quotingrates for immediate coverage action and long-term strategy implementation.
Small Business Owner
Al Andalus Shawarma
London, ON
07.2017 - 12.2019
- Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise
- Leveraged social media, includingFacebook, to expand market reach and facilitate sales agent recruitment
- Designed detailed business plans to outline finances, goals, and operations of company
- Strengthened traceability, developingorganization systems for contracts, records, reports and agendas
- Streamlined operational efficiencies by coordinatingstaff development and succession planning.
Pizza
ServiceRepresentative
London, ON
05.2011 - 06.2016
- Greeted customers, took and assembled orders, and received payments Liaised with team members to complete orders accurately and quickly Listened, analyzed, and took appropriate action to ensure customer issues are resolved satisfactorily and in a timely manner Maintained a clean and organized environment.
Owner/StoreManager Baghdad
Khaleel Office Supplies, IQ
02.2003 - 07.2009
- IraqAssisted customers in findingand understandingoperation of merchandise
- Made recommendations based on customer needs and current promotions.
Education
GED - business Marketing
Fanshawe College
02.2017
Bachelor of Science - Computer Engineering
school Centre for LifelongLearning, ON
Technical College
01.2014
Skills
- Strongorganizational skills Sharp
- Problem solver
- Active listeningskills Courteous
- Demeanor
- Seasoned in conflict resolution People
- Person
- Energetic work attitude Building
- Rapport
- Speak, read, write(English, Arabic)
- Advertising
- Arabic
- Branding
- Conflict resolution
- Clients
- Customer satisfaction
- Driving
- E-Commerce
- English
- Inventory
- Listening
- Marketing
- Meetings
- Office
- Strongorganizational skills
- Problem solver
- Rapport
- Microsoft office
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Customer service
- Read
- Retail Management
- Selling
- Sound
- Transportation
- Sales expertise
- Pricing adjustment
- Accountingoversight
- Shipment coordination
- Marketingunderstanding
- Basic math
- People skills
- Decision-making
- Team management
- Flexible
- Maintenance & Repair
- Insurance sales strategy
- Buildingrelationships
- Email marketing
- Streamliningprocesses
- Policy management expertise
- Asset Protection Expertise
- Insurance Policy Sales
- Policy Renewals
- Premium Calculations
- Insurance Customization
- Marketing Strategy Development
Timeline
Front Desk Customer Service Representative
H&R BLOCK
02.2023 - Current
LifeInsuranceAgent, London
01.2021 - 04.2021
Online Business Owner
Y
01.2018 - Current
Small Business Owner
Al Andalus Shawarma
07.2017 - 12.2019
Board Member
Country Spirit Co-Operative Homes of London Inc
03.2016 - Current
Driver
12.2015 - Current
Pizza
ServiceRepresentative
05.2011 - 06.2016
Owner/StoreManager Baghdad
Khaleel Office Supplies, IQ
02.2003 - 07.2009
GED - business Marketing
Fanshawe College
Bachelor of Science - Computer Engineering
school Centre for LifelongLearning, ON
Technical College
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