Troy Best
Quispamsis,NB
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Canadian Tire
06.2022 - Current
- Boosting customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduceing customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Manageing a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Training Coordinator/Business Development
Nicholas Hope Family Services Inc.
10.2019 - Current
- Training all staff in Non-Violent Crisis Intervention and CPR/First Aid
- The business development portion of my role involves working with local business to secure support for community events and requires me to maintain a close working relationship with Social Development.
- Worked with central management to identify, plan, align, and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Compiled training handbook and related course materials.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
Educator/Brand Ambassador
CBI Home Health Services
02.2013 - 10.2019
- Cold calling, visiting clients to ensure they were receiving all services required
- All aspect of HR such as hiring and orientation
- Instructed staff in many courses such as, Non-Violent Crisis Intervention, CPR/First Aid, and Client Handling.
Atlantic Sales Representative
Scholar's Choice
12.2011 - 01.2013
- Travel throughout the Atlantic Provinces and grow the client base for the company.
- Servicing the needs of child care facilities and schools alike by suggesting products suited to their individual needs, completing sales orders, and following up in a timely fashion to ensure the client's satisfaction.
Footwear Department Manager
Sport Check
11.2009 - 12.2011
- Hiring and training staff.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed inventory levels, ensuring optimal stock availability and minimizing excess items.
- Increased sales through effective merchandising strategies and product knowledge training for staff members.
Child and Youth Care Instructor
Oulton College
08.2004 - 10.2010
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Oversaw curriculum development and implementation in alignment with best practices.
Residential Care Worker
Moncton Youth Residences Incorporated
01.2001 - 01.2004
- Assisted residents with basic activities of daily living.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ensured compliance with regulatory standards by adhering to established policies and procedures within the residential care setting.
- Collaborated with a multidisciplinary team to create comprehensive care plans tailored to each resident''s unique needs.
Education
Child and Youth Care Diploma -
Success College
01.2021
Skills
- Team Building and Leadership
- Excellent time management skills
- Staff Management
- Inter-department collaboration
Certification
- Suicide Intervention
- Non-Violent Crisis Intervention Instructor
- CPR/First Aid Instructor
- Client Handling Instructor
- Changing Minds, Instructor (Workshop on Mental Illness)
Referencesavailable
True
Volunteer Experience
- Baseball Coach for Moncton Minor baseball (2000-2006)
- Basketball Coach for Moncton Kiwanis Basketball (2002-2010)
- Midget Coordinator for Moncton Kiwanis Basketball (2008-2010)
- Softball Coach for Moncton Slo-Pitch (2007-Present)
- Member at Large for Kiwanis Lions Club (2021-Present)
Languages
English
Timeline
Customer Service Manager
Canadian Tire
06.2022 - Current
Training Coordinator/Business Development
Nicholas Hope Family Services Inc.
10.2019 - Current
Educator/Brand Ambassador
CBI Home Health Services
02.2013 - 10.2019
Atlantic Sales Representative
Scholar's Choice
12.2011 - 01.2013
Footwear Department Manager
Sport Check
11.2009 - 12.2011
Child and Youth Care Instructor
Oulton College
08.2004 - 10.2010
Residential Care Worker
Moncton Youth Residences Incorporated
01.2001 - 01.2004
Child and Youth Care Diploma -
Success College
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