Summary
Overview
Work History
Education
Skills
References
Timeline
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MEERA MINIMOL

Ottawa,ON

Summary

Seeking a challenging career that utilizes my area of competence and enriches my knowledge, and give me a chance to be a part of the team that contributes towards the growth of the organization, if thereby yielding the twin benefits of job satisfaction and convenient professional growth.

Overview

3
3
years of professional experience

Work History

Customer Service Officer

Novel Exploration Technologies
Trivandrum, Kerala,INDIA
10.2021 - 10.2023
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Branch Relationship Officer

AXIS BANK LTD
Alappuzha, Kerala,INDIA
06.2020 - 07.2021
  • Provided financial advice and guidance to customers on banking products and services.
  • Analyzed customer feedback data and developed strategies to address customer concerns.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
  • Investigated discrepancies between actual cash balances versus system records.
  • Developed and implemented customer service plans to improve customer satisfaction levels.
  • Resolved complex customer queries in an efficient manner.

Education

Diploma in Supply Chain Management -

Lambton College of Applied Arts And Technology
Ottawa
01-2024

Post Graduate Diploma in Banking Services -

Manipal University
Karnataka,INDIA
12-2020

Bachelor in Commerce With Computer Application -

Kerala University
Kerala, INDIA
05-2018

Skills

  • Service Recommendations
  • Account Investigation
  • Membership renewals
  • Call Documentation
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Complaint resolution
  • Client Relations
  • Problem-solving skills
  • Financial Planning
  • Strategy Development
  • Team Building Leadership

References

References available upon request.

Timeline

Customer Service Officer

Novel Exploration Technologies
10.2021 - 10.2023

Branch Relationship Officer

AXIS BANK LTD
06.2020 - 07.2021

Diploma in Supply Chain Management -

Lambton College of Applied Arts And Technology

Post Graduate Diploma in Banking Services -

Manipal University

Bachelor in Commerce With Computer Application -

Kerala University

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MEERA MINIMOL