MEERA MINIMOL
Ottawa,ON
Summary
Seeking a challenging career that utilizes my area of competence and enriches my knowledge, and give me a chance to be a part of the team that contributes towards the growth of the organization, if thereby yielding the twin benefits of job satisfaction and convenient professional growth.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Novel Exploration Technologies
Trivandrum, Kerala,INDIA
10.2021 - 10.2023
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Branch Relationship Officer
AXIS BANK LTD
Alappuzha, Kerala,INDIA
06.2020 - 07.2021
- Provided financial advice and guidance to customers on banking products and services.
- Analyzed customer feedback data and developed strategies to address customer concerns.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Investigated discrepancies between actual cash balances versus system records.
- Developed and implemented customer service plans to improve customer satisfaction levels.
- Resolved complex customer queries in an efficient manner.
Education
Diploma in Supply Chain Management -
Lambton College of Applied Arts And Technology
Ottawa01-2024
Post Graduate Diploma in Banking Services -
Manipal University
Karnataka,INDIA12-2020
Bachelor in Commerce With Computer Application -
Kerala University
Kerala, INDIA05-2018
Skills
- Service Recommendations
- Account Investigation
- Membership renewals
- Call Documentation
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Client Relations
- Problem-solving skills
- Financial Planning
- Strategy Development
- Team Building Leadership
References
References available upon request.
Timeline
Customer Service Officer
Novel Exploration Technologies
10.2021 - 10.2023
Branch Relationship Officer
AXIS BANK LTD
06.2020 - 07.2021
Diploma in Supply Chain Management -
Lambton College of Applied Arts And Technology
Post Graduate Diploma in Banking Services -
Manipal University
Bachelor in Commerce With Computer Application -
Kerala University