Tristan Woolford
Toronto,ON
Summary
Enthusiastic Customer Service professional with excellent communication skills. Driven to provide superior quality customer service. Friendly, reliable, and skilled at building and maintaining customer relationships to ensure loyalty. Confident in my ability to thrive in a fast-paced setting.
Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue.
Overview
8
8
years of professional experience
Work History
Mortgage Agent
GABM
06.2022 - Current
- Negotiated loan terms and conditions with clients to maximize profitability.
- Created loan packages based on consumer needs and financial history.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
D.J
Self Employed
01.2019 - Current
- DJ at multiple events with guests ranging from 20-200 guests.
- Demonstrated strong organizational and time management skills.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
Security Professional
Shamrock
10.2017 - 09.2020
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
Security Guard
Titan Security
06.2017 - 09.2019
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Parts Delivery Driver
Audi Downtown
09.2018 - 08.2019
- Identified issues, analyzed information and provided solutions to problems.
- Check and verify invoices
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology.
- Delivering parts to a large magnitude of customers throughout the GTA.
- Self-motivated, with a strong sense of personal responsibility.
- Handled POS for transactions along with handling large amount of cash.
Security Guard
Paragon Security
03.2015 - 04.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Education
Certificate - Mortgage Training Program
GABM
Toronto01.2023
Certificate - Mortgage Agent
REMIC
Toronto, ON01.2022
Diploma - Business Marketing
Humber College
Toronto, ON03.2016
High School Diploma -
Danforth Collegiate Institute And Technical School
Toronto, ON06.2013
Skills
Exceptional Customer Service
Excellent communication skills
Interpersonal skills
Strong Organization
Problem solving
Team Collaboration
Detail oriented
Strong knowledge of Microsoft products
Data Entry
Eager to lean & coachable
Interest
Music, Snowboarding, Health & Fitness, Working Out, Visual Arts
Timeline
Mortgage Agent
GABM
06.2022 - Current
D.J
Self Employed
01.2019 - Current
Parts Delivery Driver
Audi Downtown
09.2018 - 08.2019
Security Professional
Shamrock
10.2017 - 09.2020
Security Guard
Titan Security
06.2017 - 09.2019
Security Guard
Paragon Security
03.2015 - 04.2017
Certificate - Mortgage Training Program
GABM
Certificate - Mortgage Agent
REMIC
Diploma - Business Marketing
Humber College
High School Diploma -
Danforth Collegiate Institute And Technical School
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