Tristan Read
Rossland
Summary
Results-driven Account Manager with over 11 years of progressive experience in the SaaS industry, specializing in solutions for the education sector. Proven expertise in customer success, sales development, account management, and portfolio growth. Skilled in developing and executing strategic account plans to foster long-term client relationships, maximize lifetime value, and align solutions with educational priorities. Adept at identifying upsell and cross-sell opportunities, driving account growth and securing multi-year contracts. Experienced in collaborating with cross-functional teams to deliver seamless implementations, resolve client challenges, and exceed stakeholder expectations. Passionate about leveraging CRM tools, data-driven insights, and innovative strategies to empower educational organizations and deliver measurable outcomes.
Overview
6
6
years of professional experience
Work History
Account Executive
ThoughtExchange
01.2023 - 01.2025
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Team Lead, Account Mangement
ThoughtExchange
01.2019 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Bachelors of Tourism Management
Thompson Rivers University
Kamloops, BC05-2011
Skills
- Strategic Account Management
- SaaS Sales Expertise
- Team Leadership & Mentorship
- Revenue Growth & Quota Achievement
- Pipeline Management & Forecasting
- Contract Negotiation & Closing
- Data-Driven Decision Making
- Presentation & Communication Skills
- Relationship building and management
- Strategic selling
- CRM software expertise
- Technically proficient
Languages
English
Timeline
Account Executive
ThoughtExchange
01.2023 - 01.2025
Team Lead, Account Mangement
ThoughtExchange
01.2019 - 02.2023
Bachelors of Tourism Management
Thompson Rivers University
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