TRISHA MAE TOLENTINO
NORTH YORK,Canada
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in any customer service and corporate role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/Server
DZO Viet Eatery
06.2022 - 02.2024
- Organized reservations, waitlist, and table assignments.
- Welcomed and seated guests
- Accommodated take-out orders at the host desk.
- Served tables, explained the menu, and billed out tables.
Hostess
Spring Sushi Toronto
04.2022 - 08.2022
- Seated guests, set up their iPad menu, and gave a brief explanation about the mode of payment accepted and dining limit.
- Answered the telephone to take reservations and/or respond to general customer inquiries.
- Collected iPads from the stations and sanitized them after use.
Student Staff - Visitor Care Services
Ontario Science Centre
12.2021 - 03.2022
- Responded to general visitor inquiries.
- Provided on the floor greeting and welcoming service to visitors.
- Worked at several areas within the Centre including the OMNIMAX theatre.
Education
Bachelor of Commerce - Finance Stream
York University
Toronto, ON10-2026
Don Mills Collegiate Institute
Toronto, ON06.2022
Notre Dame of Greater Manila
Caloocan City, Philippines07.2019
Skills
- Strong leadership and collaborative skills
- Effective multitasking
- Customer service expertise
- Interactive communication skills
- Phone etiquette
- Skilled in Microsoft Office applications and Google Workspace Applications
Certifications
- SmartServe Ontario Sep. 2, 2022
- Service Excellence with COVID-19 Apr. 1, 2021
- McGill Personal Finance Essentials Mar. 11, 2021
- Service Excellence Mar. 9, 2021
- SHSM Project Management Certification Mar. 8, 2021
- SHSM Leadership Certification Mar. 8, 2021
Certification
Third Place Law and Business Association Mock Trial Competition, 02/2025
- Awarded to the team with the third highest score throughout a 2-day competition against several Ontario universities.
Best Witness, Law and Business Association Mock Trial Competition, 02/2025
- Awarded to the highest scoring witness among 20+ competitors throughout a 2-day Mock Trial Competition.
Automatic Scholarship, Dean's Circle of Student Scholars, 2022
- Awarded to highly motivated high school graduates in support of their studies at York.
LANGUAGE SKILLS
English
Filipino
Timeline
Hostess/Server
DZO Viet Eatery
06.2022 - 02.2024
Hostess
Spring Sushi Toronto
04.2022 - 08.2022
Student Staff - Visitor Care Services
Ontario Science Centre
12.2021 - 03.2022
Bachelor of Commerce - Finance Stream
York University
Don Mills Collegiate Institute
Notre Dame of Greater Manila
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