Trisha Caparas
McDonald's Fergus
Fergus,ON
1
Language
8
years of professional experience
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Work History
Shift Leader
2 Years 8 Months- Supervised crew performance to maintain fast, accurate service during peak periods.
- Coordinated opening and closing procedures, ensuring restaurant readiness and shift consistency.
- Monitored food quality and cleanliness to support McDonald's operational and hygiene requirements.
- Supported inventory checks and restocking to prevent service disruptions and shortages.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Department Manager
5 Years- Supervised daily department operations to maintain service speed, quality, and cleanliness standards.
- Coordinated crew schedules and task assignments to support smooth shift coverage.
- Monitored inventory levels and replenishment needs to prevent stock shortages.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Supported store management with performance coaching and process compliance.
- Reviewed sales and operational reports to identify improvement opportunities.
Education
Bachelor of Science - Accounting
Skills
Positive attitude
customer service focus
Team collaboration and leadership
Sales and Upselling
cash handling
Languages
English
Native or Bilingual
Accomplishments
Employee of the Month
Timeline
Shift Leader
McDonald's Fergus
02.2024 - CurrentRead More
Department Manager
McDonalds Philippines
07.2018 - 07.2023Read More
Mabalacat College
Bachelor of Science from Accounting
Read More