Trinity Evenden

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Experience as Designate (key holder) and Head of Engagement at this location.

(Summer Student)

• Assisted customers by answering questions and fulfilling requests.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
• Assisted customer by locating items, processing payments, and carrying out heavy purchases.