Trinity Blake
San Bernardino
Summary
Organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities to achieve team goals. Detail-oriented team player equipped with exceptional organizational skills, capable of handling various projects simultaneously with a high degree of accuracy. Committed to contributing effectively to team success through collaboration and proactive problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
San Bernardino, CA
08.2023 - 10.2025
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Resolved customer complaints promptly and courteously.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
Education
Bachelor of Science - Nursing Science
Riverside City College
Riverside, CA12-2029
Skills
- Initiative-taking
- Microsoft office
- Professional appearance
- Phone and email etiquette
- Detail-oriented
- Problem-solving
- Teamwork and collaboration
- Office organization
- Time management
- Professionalism
Certification
Birth and Postpartum Doula
CPR
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
08.2023 - 10.2025
Bachelor of Science - Nursing Science
Riverside City College