Supriya Goda
Toronto
Summary
Friendly and Customer- oriented with experience at Best Western Hotel for about an year and half.
Trained new staff , showcasing initiative and teamwork, while expertly managing reservations through various platforms like Booking.com and Expedia.
The best part is most of the guests still recognize me for making their stay extremely memorable one for promptly addressing various questions and concerns.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Best Western Plus North York Hotel And Suites
02.2023 - Current
- Managed a high volume of incoming calls professionally while maintaining wonderful customer service.
- Trained 4 new front desk agents with Opera procedures and execution of hotel standards.
- Got great reviews under my name on Medallia website (customer review site for best western hotels) as well as appreciation and recognition for helping guests have their best stay.
Customer Service Representative
IKS-Health, Inventurus Knowledge Solutions
11.2020 - 12.2021
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post Graduate - Project Management
Algoma University
Brampton, ON08.2024
Bachelor of Arts - Global Hospitality Services Leadership
Bharatiya Vidya Bhavans
Hyderabad India06.2020
Skills
- Oracle Hospitality OPERA PMS version 5
- POS Systems
- Microsoft Office
- Invoicing and Billing
- Guest Relations
- Initiative-taking
- Can easily work and handle on reservations and have grip on websites such as Bookingcom and Expedia
Languages
English
Native or Bilingual
Hindi
Professional Working
Telugu
Full Professional
Timeline
Front Desk Agent
Best Western Plus North York Hotel And Suites
02.2023 - Current
Customer Service Representative
IKS-Health, Inventurus Knowledge Solutions
11.2020 - 12.2021
Post Graduate - Project Management
Algoma University
Bachelor of Arts - Global Hospitality Services Leadership
Bharatiya Vidya Bhavans
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