Camila Rosas
Lake Louise,AB
Summary
Detail-oriented hospitality professional with over 5 years of experience in guest relations and team oversight within the hotel industry. Proficient in administrative coordination and fluent in Spanish and English, aiming to leverage expertise in guest satisfaction and operational efficiency. Demonstrated ability to quickly adapt and provide solutions, seeking to contribute to and grow within a dynamic hospitality environment.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Relais and Chateaux Post Hotel and Spa
Lake Louise, Alberta
03.2022 - Current
- Mentored new team members, enhancing service standards and operational efficiency
- Managed guest relations, ensuring inquiries and concerns were swiftly resolved to uphold a welcoming atmosphere.
- Drove operational enhancements through teamwork, significantly elevating guest satisfaction.
- Managed check-in and check-out procedures, ensuring efficient operations and high guest satisfaction.
Reservation Agent
Solace Hotel
Santiago, Chile
03.2021 - 01.2023
- Negotiated rates and sold rooms, maximizing revenues, focused on closer segments.
- Assisted in developing strategies to recover occupancy post-COVID-19.
- Proceed with all guest reservations. Attend to the guests' needs, and create opportunities to repeat their stay.
Front Desk Supervisor
Solace Hotel
Santiago, Chile
11.2018 - 03.2021
- Responsible for supervising the front desk staff, composed of 8 members, on a daily basis, ensuring the functions are carried out with stipulated protocols and procedures.
- Supported in a variety of administrative duties to assist in the smooth running of the department.
Front Desk Agent
Solace Hotel
Santiago, Chile
11.2017 - 11.2018
- Processed guest check-ins and check-outs in accordance with hotel procedures.
- Ensured guest satisfaction by delivering exceptional customer service and efficiently resolving complaints.
- Executed night audit procedures to ensure accurate financial reporting.
Education
Bachelor's Degree - Hospitality Management
Andres Bello University
Santiago, Chile12-2015
Certificate - Operations Management
Glion Education And Higher Education
Santiago, Chile12-2015
Skills
Customer Service Excellence
Team Leadership
Problem-Solving Skills
Efficiency Improvement
Hospitality Software Mastery (Opera PMS / Opera Cloud)
Administrative skills
Accomplishments
- Employee of the month - May 2024
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Front Desk Agent
Relais and Chateaux Post Hotel and Spa
03.2022 - Current
Reservation Agent
Solace Hotel
03.2021 - 01.2023
Front Desk Supervisor
Solace Hotel
11.2018 - 03.2021
Front Desk Agent
Solace Hotel
11.2017 - 11.2018
Bachelor's Degree - Hospitality Management
Andres Bello University
Certificate - Operations Management
Glion Education And Higher Education
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