Trina McGregor
Acton,Ontario
Summary
Dynamic Customer Service Representative with a proven track record at Beer Store, excelling in conflict resolution and fostering customer loyalty. Skilled in inventory management and POS systems, I leverage active listening and critical thinking to enhance team performance and drive sales growth. Committed to maintaining high standards of service and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Beer Store
11.2008 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat sales
- Inventory management
- Ordering of product
- Store banking
- Shipping and Receiving
- Hand bombing of beer in cooler
- Head supervisor
- Order picking for convenience store orders
- Training on power equipment
- Health and safety rep
Switchboard Operator
Equipment Sales & Service
01.1998 - 03.1998
Managed switchboard
Did Accounts receivables
Updated companies Lotus Notes
Education
Graduate Certificate - Child Phsychology
2000
Graduate Certificate - Book Keeping
1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Paperwork processing
- Order processing
- Team development
- Prioritization
- Quality control
- Filing
- Sales expertise
- Store maintenance
- Recordkeeping strengths
- Retail store support
- Stock management
- POS systems expert
- Warehousing functions
Languages
English
Full Professional
Certification
First Aid
Timeline
Customer Service Representative - Beer Store
11.2008 - 04.2025
Switchboard Operator - Equipment Sales & Service
01.1998 - 03.1998
ICS - Graduate Certificate, Child Phsychology
ICS - Graduate Certificate, Book Keeping
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