Trina Martel
143 Hammond Road Regina,Sk
Summary
Customer service professional with extensive knowledge, skills, and experience seeking employment to further develop and utilize expertise. Goal-oriented, adaptable, and eager to acquire new skills for future growth.
Overview
16
16
years of professional experience
Work History
Laborer/Cashier
Jerky Boys Meats
04.2018 - 01.2024
- Provided high level of prompt and friendly customer service
- Handled customers concerns, questions and complaints on phone and in person
- Maintained a positive work environment
- Opened and closed store when required.
- Maintained a high level of food safety and hygiene
- Cleaned and sanitized work area
- Checked product quality daily
- Prepared all kinds of meat including jerky making, burgers, and different marinated items of meat
- Stocked the fresh, frozen and self serve cases using proper rotation
- Received any meat delivery, took instructions and placed items in appropriate storage area
- Cut, measured, and packaged meat for customers
- Identified, wrapped, priced and weighed all meat department items
Cashier
Lumsden Drugs / Cameron's Pharmacy
11.2009 - 11.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Efficiently processed transactions, payments and customer returns
- Assisted in the training of new cashiers
- Completed store opening and closing procedures including balancing till
- Maintained thorough knowledge of store merchandise
- Created and received inventory as necessary
- Rotated merchandise, organized shelves and added new stock
- Arranged in store displays in an esthetically pleasing manner
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints in a professional manner and provided solutions
- Maintained job related confidentiality
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Customer Service Representative
Staples Call Center
01.2008 - 06.2009
- Answered calls and took orders in a friendly, professional and efficient manner
- Built and maintained professional relationships with customers
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Met sales quotas
Education
Grade 12 diploma -
S.I.A.S.T. Wascana Campus
01.2001
Skills
- Over 25 years of retail and customer service experience
- Exceptional Customer Service and Communication Skills
- Collaborative Team Player
- Strong Interpersonal Skills
- Thorough Quality Control
- Experienced In High-Pressure Multitasking
- Time Management
- Adaptability
- Problem Solving and Initiative
Hobbies and Interests
Family, Camping, Fishing, Reading
References
Available Upon Request
Timeline
Laborer/Cashier
Jerky Boys Meats
04.2018 - 01.2024
Cashier
Lumsden Drugs / Cameron's Pharmacy
11.2009 - 11.2017
Customer Service Representative
Staples Call Center
01.2008 - 06.2009
Grade 12 diploma -
S.I.A.S.T. Wascana Campus
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