TRICIA LOCKE

• Prepare and administer tests and recorded grades
• Expanded students'' vocabulary knowledge through targeted activities, increasing their ability to communicate effectively in English.
• Tailored lesson plans to accommodate differences in learning styles and speeds.
• Instructed students in using visuals, games and textbooks to improve writing, speaking, and reading skills.
• Provided supportive, nurturing learning environment to encourage student responsibility.
• Taught ESLAO, ESLBO and ESLCO
• Practicing conversations, reading writing
• Prepare subject material using visual presentations.
• Taught classes daily with advanced, beginner and intermediate levels of students.
• Provided individualized support to struggling learners, tailoring instruction to meet their unique needs and abilities.

• On Call for teachers who were absent.
• Complete a daily log indicating daily activities.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Incorporated multiple types of teaching strategies into classroom.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

• Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
• Worked with financial aid office to verify student's' applications and discuss payment options.
• Regularly met with enrolled students to confirm success and identify problem areas.
• Identified and addressed concerns of incoming students and parents.
• Gathered necessary paperwork and applications for students to initiate enrollment process.
• Improved student enrollment rates by conducting informative campus tours and personalized admissions counseling sessions.

• Documented notes using Great Plains
• Attended weekly and monthly meetings
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Tracked customer service cases and updated service software with customer information.
• Developed customer service policies and procedures to meet and exceed industry service standards.

Conducted research on carious educational topics as well as completed assignments with strict deadlines.

• Develop and implement a high-quality program, in line with BrightPath's curriculum, support and promote the physical, cognitive, emotional and social development of children
• Assess the abilities, interests and needs of children and discuss progress or problems with parents and other staff members.
• Ability to document children's play and various internal and external forms.
• Support children in the development of their self-help skills and independence.
• Establish and maintain collaborative relationships with co-workers and community service providers working with children
• Work in with staff to maintain cleanliness and organization of classroom materials
• Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
• Distributed learning materials such as worksheets, textbooks and group assignments.

• Supported teachers and established and enforced rules for behavior
• Collaborated with teachers and staff to ensure safe productive environment
• Recorded academic data for report cards, reviewed OSRs, and worked independently within guidelines
• Displayed calm demeanor in all situations and assured that classroom was clean
• Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
• Monitored student classroom and outdoors activities to promote student safety.
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Improved classroom management by implementing positive reinforcement strategies and clear expectations.

• Monitored students use of social media during class hours
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Communicated with staff on an on-going basis regarding student wellbeing
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

• Educated students in basics of English grammar and conversational speaking.
• Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
• Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
• Increased student proficiency in English by creating engaging and interactive classroom activities.
• Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
• Promoted critical thinking to build subject engagement and interaction.
• Developed and taught ESL curriculum to improve students' conversational abilities.

• Educated students in basics of English grammar and conversational speaking.
• Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
• Created and delivered engaging lesson plans to accommodate different learning styles.
• Coached students on English pronunciation and intonation for eloquent conversation.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Developed activities and integrated technology to diversify instruction.

• Completed and submitted report cards for principals signature
• Focused on meeting with parents and clients to provide feedback to students
• Organized class material for the following day
• Monitored student progress closely, adjusting instructional strategies as needed to ensure optimal growth for each individual learner.
• Developed engaging lesson materials such as visual aids, handouts, and multimedia presentations to supplement instruction effectively.
• Participated in professional development opportunities to stay current on best practices in ESL teaching methodologies.
• Collaborated with colleagues to develop cohesive curriculum plans that catered to diverse student populations.

• Utilized infinite campus to input grades; attended staff and professional development.
• Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Identified at risk students and reported findings to school counselor.
• Provided feedback to staff and principal regarding student progress; attended teacher parent conferences
• Provided support to help students with special needs learn and grow.

• Supervised 22 staff members within various departments; conducted staff quarterly reviews
• Faxed and scanned documents; used Sentrak data base to track clients
• Deposited funds and completed balance reports for month end
• Ordered and purchased office supplies from Staples Account
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Reconciled account files and produced monthly reports.
• Edited documents to improve accuracy of language, flow, and readability.
• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Organized, facilitated and participated in community service efforts.
• Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.