Tricia Kovalou
Norwood,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills as an entry data-analyst. Dedicated administrative professional with successful experience in fast-paced healthcare settings. Detail-oriented and hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Clerk
Campbellford Memorial Hospital
05.2015 - 12.2023
- Worked in multiple departments; Med/Surg Unit, Geriatric Assessment and Intervention Network, Laboratory, Diagnostic Imaging and Ontario Breast Screening Program.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment despite frequent interruptions.
- Provided exceptional customer service to patients and their families, addressing questions and concerns promptly and professionally.
- Updated, organized and managed inpatients' physical chart and electronic medical records, transcribed and processed physician orders
- Supported nursing staff with timely updates on patient status, troubleshooting EMR issues, ordered stationary supplies and provided staffing support when required.
- Booked appointments, submitted statistics to OBSP and GAIN, and recorded minutes during meetings.
ClinDoc EPIC Credentialed Trainer
Campbellford Memorial Hospital
08.2021 - 01.2022
- Completed virtual training sessions in multiple areas of the Clinical Information System EPIC
- Adjusted the lesson plan template to relate to the current workflow of the hospital and developed in-class support documents
- Taught back EPIC courses for Inpatient Nursing, Rehabilitation, Respiratory Therapy, Wound Care, and Behavioural Support staff and the Super Users, Nursing Managers, Discharge Planner and Dietitian and Epic Team Leads
- Maintained a sanitized learning environment, organized training materials, and managed and reported staff questions and concerns
- Independently created additional teaching resources, including sideshows, trivia contest and games to boost staff participation
- Managed attendance on ilearn.to (Learning Management System), monitored grades and mandatory course completion for all program participants
- Problem solved production environment errors and submitted and worked with Manage Engine IT tickets.
Education
Certificate - Google Data Analyst
Coursera
OnlineCertificate - Tableau Data Analyst
Udemy
OnlineCertificate - ClinDoc Credentialed Trainer
CE EPIC
Campbellford, ON09.2021
Certificate - Hospital Nursing Unit Secretary
Fleming College
Peterborough ON12.2018
Diploma - Occupational And Physiotherapist Assistant
Fleming College
Peterborough, ON06.2012
Bachelor of Science - Physics And Mathematics
Trent University
Peterborough, ON06.2011
Skills
- Customer Satisfaction
- Administrative Support
- Filing systems
- Organization
- Transcription
- Presentation
- Attention to Detail
- Problem-Solving
- EMR, spreadsheets experienced
- Meeting planning
- SQL, Tableau, BigQuery, Google Cloud entry level
- Data Cleaning
To
Human Resources Manager
Job I D
214579
Personal Information
Title: Administrative Assistant
References
Available upon request
Timeline
ClinDoc EPIC Credentialed Trainer
Campbellford Memorial Hospital
08.2021 - 01.2022
Clerk
Campbellford Memorial Hospital
05.2015 - 12.2023
Certificate - Google Data Analyst
Coursera
Certificate - Tableau Data Analyst
Udemy
Certificate - ClinDoc Credentialed Trainer
CE EPIC
Certificate - Hospital Nursing Unit Secretary
Fleming College
Diploma - Occupational And Physiotherapist Assistant
Fleming College
Bachelor of Science - Physics And Mathematics
Trent University
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