Karla Hastings
Norwood,ON
Summary
Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Conventional Driver Trainer
Durham Region Transit (DRT)
11.2022 - Current
- Developed and implemented training programs for new drivers, enhancing operational efficiency.
- Conducted assessments of driver performance, ensuring adherence to safety regulations and company standards.
- Facilitated classroom and on-road training sessions, promoting a culture of continuous learning among staff.
- Collaborated with management to identify training needs and improve instructional materials for driver education.
- Monitored compliance with transit policies, providing feedback to drivers for performance improvement.
- Delivered constructive feedback through performance evaluations, contributing to enhanced team productivity and morale.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
Sailor
Canadian Armed Forces
01.2023 - 10.2024
- Collaborated with team members to execute drills and training exercises effectively.
- Implemented safety protocols during operations, enhancing crew welfare and minimizing risks.
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
- Ensured efficient communication between crew members, fostering teamwork and collaboration on board.
- Promoted a clean and well-organized living environment for crew members through regular cleaning routines and inspections of berthing spaces.
Customer Service Representative
DRT
08.2020 - 10.2022
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Processed orders and returns accurately, ensuring timely fulfillment and minimal errors.
- Maintained detailed records of customer interactions in CRM system for future reference and analysis.
- Collaborated with team members to identify service improvement opportunities, enhancing workflow efficiency.
- Provided training and support to new hires, fostering a knowledgeable and cohesive team environment.
- Handled escalated customer complaints professionally, ensuring prompt resolution while maintaining company standards.
- Adapted quickly to new software tools and processes, contributing to improved service delivery outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 70 incoming calls, 50 emails and 20 Walk-ins per day from customers.
Raleigh Service Person (Maintenance)
DRT
04.2019 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Serviced approximately 50 buses per entire shift.
Dispatch-Relief (Specialized Services)
DRT
01.2015 - 12.2018
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Conventional Operator (Raleigh & Westney)
DRT
01.2012 - Current
- Monitored equipment performance, identifying issues to minimize downtime and enhance productivity.
- Collaborated with team members to maintain a clean and organized workspace in compliance with safety protocols.
- Conducted routine inspections of equipment, performing basic maintenance to extend operational lifespan.
- Followed standard operating procedures to execute tasks accurately and consistently within set timelines.
- Assisted in training new operators on equipment operation and safety practices, fostering a collaborative environment.
Customer Service Specialist
Rogers Communications
01.2011 - 12.2012
- Assisted customers with inquiries, ensuring satisfaction and timely resolutions.
- Managed customer accounts using CRM software, streamlining service requests.
Education
Teaching and Training Adults Certificate - Andragogy
Durham College
Oshawa06.2025
Safe Driving Course -
Canadian Armed Forces
The Department Of National Defence 04.2024
Mental Health First Aid (12-hour) - undefined
Durham Region Headquarters
01.2020
Defensive Driving - undefined
Durham Region Headquarters
01.2020
Early Childhood Education Diploma - Pedagogy
Durham College
Oshawa, ON06.2004
Skills
- Awarded 'Most Dedicated' in basic training
- Valid 'CZ' Ontario Driver's License holder
- Effective decision-making abilities
- Expertise in promoting safety culture
- Effective issue resolution
- Independent and team collaboration
- Skilled in navigating politically charged environments
Accomplishments
Received Most Dedicated award in Basic Military Qualification Course
Languages
English
Native or Bilingual
Interests
- Music
- Baking
- I like looking at the stars and learning about constellations
- Volunteering
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Martial Arts
- Rock Climbing
Relevant Experience
- Advance proficiency with MS Office applications (Word, Excel, PowerPoint) and experience with Adobe Acrobat, Internet research, and email communication.
- Experience in maintaining accessible, accurate, and current administrative records for government, and organizational purposes.
- Proven efficiency in communicating with Chain of Command regarding daily operational updates and issues.
- Demonstrated leadership experience, effectively managing staff or teams within a unionized and non-unionized environment.
- Practical knowledge handling, duty watches, weapons handling, legal knowledge, and leadership skills.
Timeline
Sailor
Canadian Armed Forces
01.2023 - 10.2024
Conventional Driver Trainer
Durham Region Transit (DRT)
11.2022 - Current
Customer Service Representative
DRT
08.2020 - 10.2022
Raleigh Service Person (Maintenance)
DRT
04.2019 - 08.2020
Dispatch-Relief (Specialized Services)
DRT
01.2015 - 12.2018
Conventional Operator (Raleigh & Westney)
DRT
01.2012 - Current
Customer Service Specialist
Rogers Communications
01.2011 - 12.2012
Mental Health First Aid (12-hour) - undefined
Durham Region Headquarters
Defensive Driving - undefined
Durham Region Headquarters
Teaching and Training Adults Certificate - Andragogy
Durham College
Safe Driving Course -
Canadian Armed Forces
Early Childhood Education Diploma - Pedagogy
Durham College
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