Tricia Gillard
Abbotsford,BC
Summary
Proficient in staff training and performance evaluation, fostering team collaboration and effective communication. Extensive background in managing customer inquiries and administrative tasks within healthcare settings, ready to leverage expertise for enhanced operational efficiency.
Overview
37
37
years of professional experience
Work History
Receptionist
Restore Wellness
Abbotsford, BC
02.2020 - Current
- Addressed patient inquiries, ensuring high satisfaction through prompt and courteous customer service.
- Coordinated with healthcare providers to ensure smooth patient flow.
- Executed new patient paperwork processing while upholding confidentiality standards to protect sensitive information.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Updated and recorded customer or client information to maintain accounts.
Photo Lab Manager
London Drugs
Abbotsford, British Columbia
07.1989 - 01.2026
- Trained staff on photo processing techniques and customer service skills.
- Resolved customer inquiries and complaints regarding photo orders and services.
- Collaborated with team members to create engaging promotional displays for services.
- Recruited, interviewed, and hired new staff members when needed.
- Resolved customer complaints regarding quality or service issues related to photos or orders.
- Conducted regular meetings with staff members to review performance metrics and discuss areas that need improvement.
- Trained new staff members on how to use the equipment and software used in the lab.
- Monitored inventory of supplies for the photo lab and placed orders when necessary.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Some College (No Degree) - General Studies
University of The Fraser Valley
Abbotsford, BCSkills
- Customer service
- Clinical coordination
- Patient record management
- Administrative support
- Data entry
- Office administration
- Inventory management
- Customer relationship management
- Staff training
- Team collaboration
- Performance evaluation
- Effective communication
- Conflict resolution
- Time management
- Delegation
- Creative direction
- Crisis management
- Hiring and training
- Task delegation
- Performance evaluations
- Interpersonal communication
- Documentation and reporting
Timeline
Receptionist
Restore Wellness
02.2020 - Current
Photo Lab Manager
London Drugs
07.1989 - 01.2026
Some College (No Degree) - General Studies
University of The Fraser Valley