Summary
Overview
Work History
Education
Skills
Timeline
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Treyd Hubka

Lethbridge,AB

Summary

Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Bartender

Stronghold Brewery
05.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender

Blanco Cantina
05.2023 - 01.2024

Helped with Opening the Restaurant. Establishing a friendly and welcoming culture. Solving day to day issues that arose with the grand opening and assisting the creation of policies that lead to the success of the first year of being open.

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Customer Service Representative

Domino's Pizza
08.2021 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Insurance Advisor I

Kustra Insurance and Investments Inc
08.2019 - 05.2021
  • Present auto, home and travel insurance options to potential clients in a manner of considering their needs and personal life situations
  • Building rapport with clients in order to build a trusting relationship
  • Daily Bank Deposits, Cash, Debit, Credit Transactions, Batch opening/closing
  • Responsible for collecting delinquent payments
  • Alberta Insurance Council General Level 1 licensed
  • Key holder responsible for operating agency office independently
  • Reception duties
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales %.
  • Provided coverage option information to assist clients in protecting assets.

Customer Service Representative Level II

Cloverdale Paint Inc
05.2016 - 08.2019
  • Assisting clients with recommending products, color schemes and technical data
  • Handling dangerous goods, WHMIS and TDG certified
  • Daily Bank Deposits, Cash, Debit, Credit Transactions, Batch opening/closing
  • Maintaining and cleaning stock with inventory counts
  • Unloading and loading of trucks with forklift
  • Emergency First Aid certified
  • Cleaning washrooms and work areas
  • Rounds crew

Field Maintenance Technician

Prairie Baseball Academy
08.2014 - 10.2015
  • Maintenance - grass cutting, raking
  • Cleaned grounds, kept all facilities cleaned and maintained
  • Followed routine maintenance checklist.

Education

Certificate of Completion - International Bartender Course

European Bartender School
Amsterdam, The Netherlands
11.2021

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Catholic central High School

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Professional Development Training Center
2020

Skills

  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Data Entry and Maintenance

Timeline

Bartender

Blanco Cantina
05.2023 - 01.2024

Bartender

Stronghold Brewery
05.2022 - Current

Customer Service Representative

Domino's Pizza
08.2021 - 11.2021

Insurance Advisor I

Kustra Insurance and Investments Inc
08.2019 - 05.2021

Customer Service Representative Level II

Cloverdale Paint Inc
05.2016 - 08.2019

Field Maintenance Technician

Prairie Baseball Academy
08.2014 - 10.2015

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Catholic central High School

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Professional Development Training Center

Certificate of Completion - International Bartender Course

European Bartender School
Treyd Hubka