Jonathan Tapia
Ventura
Summary
Accomplished hospitality and sales professional with over 10 years of experience in fine dining, delivering exceptional customer service, driving revenue growth, and fostering lasting client relationships. Adept at managing high-pressure environments, training teams, and consistently exceeding sales targets. Skilled marketing advisor with a proven ability to develop strategic campaigns, enhance brand visibility, and optimize customer engagement through innovative solutions. Combines a strong work ethic with a passion for excellence to deliver results and contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Bartender
The Ritz-Carlton Bacara
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Marketing Advisor
Tesla
01.2021 - 02.2023
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Tracked, measured and reported on trends for sales team analysis and decision making.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
- Managed customer expectations and helped navigate sales processes.
- Gathered market data, import and export analysis and trends.
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Tracked key metrics and developed spreadsheets and data models.
Server
The Ritz Carlton Bacara
02.2018 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Marketing Advisor
Self Employed Web
03.2016 - Current
- Adjusted ads to better align with desired consumer audiences and improve conversion rates.
- Collaborated with product development team to effectively modernize and update promotions.
- Created customized marketing materials to increase product awareness.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Coordinated with social media, public relations, and other teams to execute product introductions.
- Planned trade shows and vendor fairs for clients and partners to attend.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Managed SEO campaign expenses, estimated monthly costs and reconciled discrepancies to maximize budget.
- Researched and analyzed competitor website and advertising links to gain insight into new strategies.
- Analyzed SEO outreach goals and presented findings to marketing director.
Server
San Ysidro Ranch
01.2015 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Four Seasons Hotel
06.2014 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Arts - Business Administration
Santa Barbara City College
Santa Barbara, Ca2017
High School Diploma - undefined
Santa Barbara High School
Santa Barbara, CASkills
- Efficient and Detail-Oriented
- Great communication
- Teamwork
- Computer Proficiency
- Attention to detail
- Analytics and SEO
- Customer service
- Strategic planning
- Highly reliable
- Campaign management
- Sales forecasting
- Strong multitasking
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Bartender
The Ritz-Carlton Bacara
02.2023 - Current
Marketing Advisor
Tesla
01.2021 - 02.2023
Server
The Ritz Carlton Bacara
02.2018 - 01.2021
Marketing Advisor
Self Employed Web
03.2016 - Current
Server
San Ysidro Ranch
01.2015 - 01.2021
Server
The Four Seasons Hotel
06.2014 - 02.2018
High School Diploma - undefined
Santa Barbara High School
Associate of Arts - Business Administration
Santa Barbara City College
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