Trevor MacLean
2082 Highway 247 L'Ardoise,NS
Summary
Adaptable. Physically fit. Strong written and verbal communication skills. Driver's licence with clean driving record. 15+ years experience in general construction trades, shipping/receiving and masonry. Customer service skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
MCI Communications
Sydney, NS
07.2022 - 04.2023
- Received repeated company commendation and financial awards for superior customer care based on customer surveys. Won "employee of the month" multiple occasions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Stone Mason
Creative Stoneworks
05.2018 - 08.2021
- Constructed exterior walls, facades and structural features for private residences and commercial buildings
- Kept accurate record of expenses, invoiced clients and built rapport with customers.
- Operated wide variety of concrete saws and mortar mixing equipment in compliance with strict industry safety standards.
Personal Trainer
System Fitness
11.2017 - 02.2020
- Helped clients reach fitness goals through designing workout and nutrition programs on an ongoing basis.
Driver Supervisor
FBI Pizza
Toronto, ON
12.2014 - 05.2016
- Performed timely delivery of customer food orders for high volume, #1 rated Greater Toronto Area pizza restaurant.
- Promoted a culture of teamwork among drivers, fostering collaboration with dispatchers and kitchen staff.
Education
TESL -
Oxford Seminars
Toronto, ON12.2019
Certificate Radio Broadcasting - Radio Broadcasting/Media
Humber College
Toronto, ON09.2012
Bachelor of Arts -
Saint Mary's University
11.2003
Skills
- Ability to Work Under Pressure
- Communication
- Ability to Work in a Team
- Computer Skills
- Fast Learner
- Problem Resolution
- Active Listening
- Critical Thinking
- Research
References
- Mike Bennett, Paramedic Nova Scotia Health, Eastern Zone 902 397 3337
- Nick Johnson, Creative Stoneworks, 416 602 6964
- Kevin Collsimo, FBI Pizza, 416 839 5148
Timeline
Customer Service Representative
MCI Communications
07.2022 - 04.2023
Assistant Stone Mason
Creative Stoneworks
05.2018 - 08.2021
Personal Trainer
System Fitness
11.2017 - 02.2020
Driver Supervisor
FBI Pizza
12.2014 - 05.2016
TESL -
Oxford Seminars
Certificate Radio Broadcasting - Radio Broadcasting/Media
Humber College
Bachelor of Arts -
Saint Mary's University